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Distance and online learning Call Centre courses
- Short course
- Online
- Intermediate
- Different dates available
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: Best Practice, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Sales Training, Sales Techniques, Customer care operatives...
- Course
- Online
- Different dates available
- 1 Year
- Support service
- Online campus
- Virtual classes
- Delivery of study materials
... in the course. Upon completion, you will be able to work in any organization as a call centre agent... Learn about: Call Centre, Telephone Communication, Communication Training...
- Course
- Online
- Different dates available
- Online campus
- Delivery of study materials
- Support service
- Virtual classes
...and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated... Learn about: Goal Setting, Types of Questions, Call Centre...
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Getting Beyond the Gate Keeper, Defining Buying Motives, Customer Service...
- Course
- Online
- Beginner
- Different dates available
... bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working... Learn about: Customer Service Skills, Phone Etiquette, Types of Questions...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Call Centre, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
...This is in the form of 2D & 3D lessons, animations, videos, audio narratives, etc. What will I get after the completion of the course? After completion... Learn about: Voice Modulation, Call Centre, Calm Under Pressure...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Online campus
- Virtual classes
- Delivery of study materials
- Support service
...The value of personalising interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress... Learn about: Influencing Skills, Customer Care, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...• Vocal techniques that enhance speech and communication ability. • Techniques for managing stress. Call centre certificate course, consists of the following seven units... Learn about: Call Centre, Call Centre Certificate Course, Communication Training...
- Course
- Online
- Different dates available
... and understand call centre strategies Identify different types of buying motivations Creat SMART Goals Familiarise yourself with strategies to sharpen effective communication Use proper phone etiquette Set benchmarks Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required... Learn about: IT Management, Call Centre, Sales Training...
- Course
- Online
- January
...participants will explore Albert Mehrabian’s study on communication and how it affects telephone communication. Participants will also learn the role that... Learn about: Sales Techniques, Customer Relationship Management, Negotiation Skills...
- Course
- Distance Learning
- Different dates available
- 2 Years
... Centre domain... Learn about: Retail Management, Call Centre, Business Administration...
- Course
- Online
- Different dates available
...Remember to review the resources below (if any) as they often form part of the course and may be covered within the knowledge test. PLEASE... Learn about: Customer Service, Call Centre, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
- Support service
- Virtual classes
- Online campus
- Delivery of study materials
... will keep you ahead of others and develop your communication and intrapersonal skills. Our course on Call Centre Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will... Learn about: Sales Training, Communication Training, Communication techniques...
- Course
- Distance Learning
- Different dates available
- 6 Months
...Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry in India has grown and... Learn about: Call Centre, Retail Management, Business and Administration...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Delivery of study materials
- Support service
- Virtual classes
- Online campus
...This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first class experience... Learn about: Customer Care, Call Centre, Call Handling...
- Course
- Online
- Intermediate
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Telephone Skills, Call Handling, Telephone answering...
- Course
- Online
- Intermediate
...be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Telephone selling, Call Handling, Telephone Sales...
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- Course
- Online
- Intermediate
- 48 Weeks
...• Techniques for managing stress. For apply online please visit website:http://oxfordhomestudy.com Email: info@ oxfordhomestudy.com Phone: +441865686162... Learn about: Customer Service Skills, Call Center Course, Call Center Courses...
...• Techniques for managing stress. For apply online please visit website:http://oxfordhomestudy.com Email: info@ oxfordhomestudy.com Phone: +441865686162... Learn about: Customer Service Skills, Call Center Course, Call Center Courses...
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- Course
- Online
...payment options, exam, and enrollment requirements, etc. " Description COURSE CURRICULUM 1. CUSTOMER SERVICE PRINCIPLES The Value of Customer Good Service... Learn about: Caller And Receiver, Dealing With Angry Customers, Call Centre...
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