Distance learning Customer Management courses

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SUBJECT AREA
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CHARACTERISTICS
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1 - 20 of 62 results
Glenys Bridges Practice Pathways

... whilst working is demanding, we recognise this and have designed a range of flexible programmes offering a flexible approach to enable students to develop a range of academic, professional and personal management skills... Learn about: Reception Services, Management skills, Communicative skills...

  • Course
  • Distance Learning
  • Flexible
  • Support service
  • Personal tutor
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£650
Study House Ltd
Accredited Course

...Learn how to provide excellent customer service. This course teaches you a range of techniques that creates excellent customer service. Learn how to identify the needs of your customers. Create a strategy for service excellence. Learn how to evaluate and observe the effectiveness your service... Learn about: Customer satisfaction, Customer Retention, Maintain Service Excellence...

  • Course
  • Distance Learning
  • 1 Year
  • Flexible
  • Delivery of study materials
  • Personal tutor
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£250
VAT inc.
Distance Learning Centre

...Approximate Study Time: 80 Hours (Self Study) Buy Now More InfoThis course is designed for people seeking to understand and apply good practice in promoting effective customer relations. On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement... Learn about: Customer Care, Telephone Skills, Skills and Training...

  • Course
  • Distance Learning
  • Flexible
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£250
+ VAT

...To develop the skills required of an effective Customer Relationship Manager. Understand the benefits of high level CRM and the part it plays in client retention. Build excellent customer relationships. Suitable for: Managers and senior staff who provide the link between their own organisation's... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing...

  • Course
  • Distance Learning
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Price on request
Distance Learning Centre

...--> The Customer Service Excellence - Level 3 Course is designed for people in a wide range of service occupations wishing to develop... Learn about: Quality Training, Quality Assurance, Financial Training...

  • Course
  • Distance Learning
  • Flexible
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£250
+ VAT

...To give your staff a thorough knowledge and understanding of all the essential aspects required to deliver excellent customer service. Suitable for: Those in a supervisory or managerial position ready to make the next step... Learn about: Customer Service...

  • Training
  • Distance Learning
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Price on request

...In the excitement of a new deal, don't forget your existing, loyal customers! Ensure your staff keep their existing client relationships front of their minds. There's a buzz in the air at Nicholson's Office Supplies. Slap-up lunches. late night sessions perfecting the presentation. action... Learn about: Key Account Management, Customer Service, Customer Relationship Management...

  • Course
  • Distance Learning
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£650
+ VAT

...Does Your Customer Service Training Put Your Customers Where They Belong?All of our trainers are experts in their field. Your training will be second to none. Call or email for an immediate quotation for your companies training requirements... Learn about: Customer Care...

  • Course
  • Distance Learning
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Price on request

...To show how to integrate the needs of the customer into your next new idea... Learn about: Customer Relationship Management, Customer Retention, Customer Service...

  • Course
  • Distance Learning
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£399
+ VAT

...This qualification is for people in customer-facing roles who want to boost their skills. Level 2 focuses on problem solving, developing good customer service and supporting new improvements in customer service. Suitable for: Only for candidates within Greater manchester... Learn about: Customer Retention, Customer Service, Customer Relationship Management...

  • Course
  • Distance Learning
  • 6 Days
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Price on request

...At the end of the course you will be able to: Understand the importance of excellent service. Define service excellence. Identify what customers want. Devise a plan for service excellence. Deliver a service excellence project. Monitor and assess the effectiveness of your project. Maintain service... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing...

  • Vocational qualification
  • Distance Learning
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£250
+ VAT

... Value Customer Expectations and more... Disc 2 Body Language Conflict Management Rapport Dealing with Different Customer Types Complaints Commitment... Learn about: Customer Retention, Customer Service...

  • Course
  • Distance Learning
  • 4 hours of class
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Price on request

...To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests. Suitable for: People who provide customer contact through meetings & telephone calls and who receive visitors and guests... Learn about: Customer Relationship Management...

  • Short course
  • Distance Learning
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£250
+ VAT

...Project the right impression. Improve customer satisfaction. Enhance the organisation's reputation. Improve attitudes and develop techniques to handle rudeness and complaints positively and assertively. Develop a 'customer-led' approach to business. Suitable for: Everyone in an organisation... Learn about: Customer Relationship Management, Relationship Marketing, Customer Service...

  • Course
  • Distance Learning
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Price on request
NVQ Level 2 in Customer Service - Distance Learning course NVQ Training & Consultancy Services Ltd

...To gain knowledge and skills on customer service. Suitable for: Designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff... Learn about: Customer Service...

  • NVQ
  • Distance Learning
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Price on request

...To enhance and develop your customer service skills. To help you handle and resolve problems. Suitable for: Ambitous school/college leavers interested in pursuing a career in customer service. Level 3 is ideal if you are working as a supervisor or manager and want to progress in a customer service... Learn about: Customer Service...

  • Training
  • Distance Learning
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Price on request

...It won't take you long to find the many ways can be used. This versatile toolkit will slash hours off your preparation time for customer service programmes. Everything you need to run effective workshops is included and the toolkit's detailed explanations and expert instructional design... Learn about: Customer Relationship Management, Customer Service...

  • Course
  • Distance Learning
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£249
+ VAT

... responsible for setting customer care standards Front-line staff who come into direct contact with customers Support staff with internal customers Sales... Learn about: Customer Care...

  • Course
  • Distance Learning
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Price on request

... customer service for over three decades. But as he proves in this fast-paced and entertaining programme, being great at customer service is no longer... Learn about: Customer Retention, Customer Relationship Management, Customer Service...

  • Course
  • Distance Learning
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£399
+ VAT
Distance Learning Centre

...Objectives: At the end of the home study courses students will be able to: Research and compose a statement of professional standards for your chosen industry... Learn about: Customer relationship, Customer satisfaction, Telephone Skills...

  • Course
  • Distance Learning
  • Flexible
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£250
+ VAT
Glenys Bridges Practice Pathways

.... Studying for a professional qualification whilst working is demanding, we recognise this and have designed a range of flexible programmes offering a flexible approach to enable students to develop a range of academic, professional and personal management skills... Learn about: Communication Skills, Dental Health, Telephone Skills...

  • Course
  • Distance Learning
  • Flexible
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£450

... Analysis of the market place Forecasting - Record Keeping Effective time management Accounts statements - presentation/software Newsletters Client databases... Learn about: Customer Service, Customer Retention, Customer Relationship Management...

  • Course
  • Distance Learning
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Price on request

...Develop your skills in customer service and learn what it takes to gain and maintain customer satisfaction. Suitable for: This course is suitable for those interested in developing their customer service skills... Learn about: Team Training, Skills and Training, Customer Service...

  • Course
  • Distance Learning
  • 12 Weeks
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Price on request