Distance learning Customer Management courses

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  • Customer Management
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SUBJECT AREA
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CHARACTERISTICS
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1 - 20 of 65 results
Taylor Mason Training

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical three-day workshop. ]What will I learn The current outline for the call centre agents course teaches... Learn about: Call Centre...

  • Course
  • Distance Learning
  • 1 Day (8 hours of class)
Requirements
  • This course is for residents in England
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£895
+ VAT
Glenys Bridges Practice Pathways

... with a range of supervisory management skills including audit and evaluation, to ensure that the resources used for reception services realize an excellent... Learn about: Communicative skills, Management skills, Customer Service Skills...

  • Course
  • Distance Learning
  • Flexible
  • Support service
  • Personal tutor
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£650
VAT inc.
Open Study College

...Are you already working in customer service or would like to? Give your career a boost with this program from Open Study College. Develop your skills in addressing clients' concerns in a relaxed and easy manner and become more marketable from the training. The Customer Service Level 3 course covers... Learn about: Customers first, Customer Service, Environment right...

  • Course
  • Distance Learning
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£369
VAT inc.
Quality Seal Emagister EMAGISTER CUM LAUDE
Distance Learning Centre

...Approximate Study Time: 80 Hours (Self Study) Buy Now More InfoThis course is designed for people seeking to understand and apply good practice in promoting effective customer relations. On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement... Learn about: Customer Care, IT Security, Telephone Skills...

  • Course
  • Distance Learning
  • Flexible
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£250
+ VAT

...To develop the skills required of an effective Customer Relationship Manager. Understand the benefits of high level CRM and the part it plays in client retention. Build excellent customer relationships. Suitable for: Managers and senior staff who provide the link between their own organisation's... Learn about: Customer Service, Customer Retention, Relationship Marketing...

  • Course
  • Distance Learning
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Price on request
Study House Ltd
Accredited Course

...Learn how to provide excellent customer service. This course teaches you a range of techniques that creates excellent customer service. Learn how to identify the needs of your customers. Create a strategy for service excellence. Learn how to evaluate and observe the effectiveness your service... Learn about: Customer Manager, Maintain Service Excellence, Plan Service Excellence...

  • Course
  • Distance Learning
  • 1 Year
  • Flexible
  • Delivery of study materials
  • Personal tutor
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£250
VAT inc.
HRODC Postgraduate Training Institute

...Limited Objectives: By the conclusion of the specific learning & development activities, delegates will be able to: Demonstrate an understanding of value of front-line staff to organisational effectiveness. Exhibit competence in fundamental aspects of customer/ client service - incorporating... Learn about: Bachelor degree, Customer Care, Basic Grammar...

  • Course
  • Advanced
  • Distance Learning
  • 10 Days
  • Flexible
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£3,350
VAT exempt
Taylor Mason Training

...This key account management training course will give delegates a fundamental understanding of the key account management process and enable them to develop effective skills and knowledge to maximise their leverage in developing, managing and creating value for their organisations as Key Account... Learn about: IT Management, Key Account Management...

  • Course
  • Distance Learning
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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Price on request

...Does Your Customer Service Training Put Your Customers Where They Belong?All of our trainers are experts in their field. Your training will be second to none. Call or email for an immediate quotation for your companies training requirements... Learn about: Customer Care...

  • Course
  • Distance Learning
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Price on request

...Develop your skills in customer service and learn what it takes to gain and maintain customer satisfaction. Suitable for: This course is suitable for those interested in developing their customer service skills... Learn about: Skills and Training, Customer Service, Customer satisfaction...

  • Course
  • Distance Learning
  • 12 Weeks
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Price on request

...To give your staff a thorough knowledge and understanding of all the essential aspects required to deliver excellent customer service. Suitable for: Those in a supervisory or managerial position ready to make the next step... Learn about: Customer Service...

  • Training
  • Distance Learning
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Price on request

...In the excitement of a new deal, don't forget your existing, loyal customers! Ensure your staff keep their existing client relationships front of their minds. There's a buzz in the air at Nicholson's Office Supplies. Slap-up lunches. late night sessions perfecting the presentation. action... Learn about: Customer Relationship Management, Key Account Management, Customer Retention...

  • Course
  • Distance Learning
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£650
+ VAT

...To show how to integrate the needs of the customer into your next new idea... Learn about: Customer Retention, Customer Relationship Management, Customer Service...

  • Course
  • Distance Learning
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£399
+ VAT
Quality Seal Emagister EMAGISTER CUM LAUDE
Distance Learning Centre

...--> The Customer Service Excellence - Level 3 Course is designed for people in a wide range of service occupations wishing to develop... Learn about: Customer Service, Quality Training...

  • Course
  • Distance Learning
  • Flexible
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£250
+ VAT

...Project the right impression. Improve customer satisfaction. Enhance the organisation's reputation. Improve attitudes and develop techniques to handle rudeness and complaints positively and assertively. Develop a 'customer-led' approach to business. Suitable for: Everyone in an organisation... Learn about: Customer Relationship Management, Customer Service, Relationship Marketing...

  • Course
  • Distance Learning
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Price on request

...This qualification is for people in customer-facing roles who want to boost their skills. Level 2 focuses on problem solving, developing good customer service and supporting new improvements in customer service. Suitable for: Only for candidates within Greater manchester... Learn about: Customer Relationship Management, Customer Service, Customer Retention...

  • Course
  • Distance Learning
  • 6 Days
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Price on request

...At the end of the course you will be able to: Understand the importance of excellent service. Define service excellence. Identify what customers want. Devise a plan for service excellence. Deliver a service excellence project. Monitor and assess the effectiveness of your project. Maintain service... Learn about: Relationship Marketing, Customer Relationship Management, Customer Retention...

  • Vocational qualification
  • Distance Learning
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£250
+ VAT

... Value Customer Expectations and more... Disc 2 Body Language Conflict Management Rapport Dealing with Different Customer Types Complaints Commitment... Learn about: Customer Service, Customer Retention...

  • Course
  • Distance Learning
  • 4 hours of class
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Price on request

... responsible for setting customer care standards Front-line staff who come into direct contact with customers Support staff with internal customers Sales... Learn about: Customer Care...

  • Course
  • Distance Learning
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Price on request

...To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests. Suitable for: People who provide customer contact through meetings & telephone calls and who receive visitors and guests... Learn about: Customer Relationship Management...

  • Short course
  • Distance Learning
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£250
+ VAT

...To enhance and develop your customer service skills. To help you handle and resolve problems. Suitable for: Ambitous school/college leavers interested in pursuing a career in customer service. Level 3 is ideal if you are working as a supervisor or manager and want to progress in a customer service... Learn about: Customer Service...

  • Training
  • Distance Learning
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Price on request

...It won't take you long to find the many ways can be used. This versatile toolkit will slash hours off your preparation time for customer service programmes. Everything you need to run effective workshops is included and the toolkit's detailed explanations and expert instructional design... Learn about: Customer Service, Customer Relationship Management...

  • Course
  • Distance Learning
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£249
+ VAT

... customer service for over three decades. But as he proves in this fast-paced and entertaining programme, being great at customer service is no longer... Learn about: Customer Relationship Management, Customer Service, Customer Retention...

  • Course
  • Distance Learning
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£399
+ VAT