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Distance and online learning Customer Management courses
- Short course
- Online
- Intermediate
- Different dates available
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Communication Training, Sales Training...
- Course
- Online
- Intermediate
- Different dates available
... in customer service. This customer service course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints... Learn about: Customer database, Customer Manager, Service Operations...
- Course
- Online
- Different dates available
... the extra mile to provide excellent customer service Learning Outcomes: The benefits of excellent customer service Deliver excellent customer service Handle complaints with care Recognise & adapt to customer behaviour styles Manage customer satisfaction levels Exams and Accreditation Features... Learn about: Managing Conflict, Information Systems, Customer Service...
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I felt the materials were covered well and easy to understand
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
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- Course
- Distance Learning
- 12 Months
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the... Learn about: Customer Manager, Customer Care...
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the... Learn about: Customer Manager, Customer Care...
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I felt the materials were covered well and easy to understand
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
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A really great course. It follows easily through the units. Tutor always on hand to give support. Great.
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- Course
- Distance Learning
- Intermediate
- 12 Months
..., effective, and efficient manner. This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work. The programme consists of nine modules,... Learn about: Customer Service, Customer Care...
..., effective, and efficient manner. This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work. The programme consists of nine modules,... Learn about: Customer Service, Customer Care...
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A really great course. It follows easily through the units. Tutor always on hand to give support. Great.
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- Course
- Distance Learning
- Intermediate
- 12 Months
.... This qualification will help you to develop your understanding of customer service by exploring the important aspects of the sector, which will help you to improve and progress within a customer service role. The knowledge you gain from this course can assist with both personal and professional development... Learn about: Communication Training, Customer relationship, Customer Service...
- Course
- Online
...supporting documents, activities and extra reading, you can help to prepare yourself for the incredibly rewarding adventure that is watching your children grow and thrive...
- Course
- Distance Learning
... sales operation and their clients. The course is particularly relevant for people who are the key internal contacts for major customers...
- Course
- Distance Learning
...To project the right impression. Improve customer satisfaction. Enhance the company's reputation in the market. Improve attitudes and develop sales techniques. Develop relationship building skills. Develop a customer-led approach to business. Increase enthusiasm. Suitable for: Sales Engineers...
- Course
- Online
... clearly and appropriately in a variety of mediums, e.g. face-to-face, by phone or by email. Use customer satisfaction surveys to develop and improve on the standards of service and therefore enhance the perceived value of the service provided. Suitable for: This course is designed to appeal to staff...
- Course
- Distance Learning
... great service for all customers. The 10 complete games in 10 Top Customer Service Games...
- Course
- Online
...Use this training resource to introduce participants to ways of identifying the behavioural clues given by customers and to use this knowledge to diffuse the situation by applying their own positive service skills. Suitable for: This training resource is intended for use by trainers to enable...
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Although it was a bit confusing how the exams go... you give a very good source of education..
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I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
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Good approach to teaching, and thought provoking at the same time. Worth it.
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- Course
- Online
- Intermediate
- Online campus
... can develop its customer service to the highest level... Learn about: Team Training, Telephone Etiquette, Customer Awareness...
... can develop its customer service to the highest level... Learn about: Team Training, Telephone Etiquette, Customer Awareness...
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Although it was a bit confusing how the exams go... you give a very good source of education..
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I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
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Good approach to teaching, and thought provoking at the same time. Worth it.
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The course was extraordinary and I appreciated it. Incredible to add to my CV.
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I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
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I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
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- Short course
- Online
- 12 Months
... this course to your CV, this course will help you better prepare to deliver effective customer service... Learn about: Customer Service...
... this course to your CV, this course will help you better prepare to deliver effective customer service... Learn about: Customer Service...
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The course was extraordinary and I appreciated it. Incredible to add to my CV.
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I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
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I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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- Short course
- Online
- 12 Months
...The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples... Learn about: Communication Skills, Communication Training, Customer Care...
...The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples... Learn about: Communication Skills, Communication Training, Customer Care...
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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- Course
- Online
- Beginner
- Online campus
.... Certificate in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Besides, every 1 Training course offers... Learn about: Customer Awareness, Team Training, Quality Training...
- Short course
- Online
- Advanced
- Different dates available
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Public Sector, Customer Service...
- Short course
- Online
- Different dates available
...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Relationship Marketing, Personal Marketing, Marketing Strategy...
- Course
- Online
- Intermediate
- Different dates available
... for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Customer relationship, Relationship Building, Customer Retention...
- Course
- Online
- Different dates available
.... The modules on this course have been designed by the industry experts and by undertaking this course you will get to acquire appropriate customer service skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
- Beginner
- Different dates available
... and additional supporting material are all included in the course fee. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Service reports and dashboards, Customer Service Skills, Service level management...
- Course
- Online
- Beginner
- Different dates available
..., understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques... Learn about: Customs and Excise, Customer Care, Customer Retention Strategy...
- Course
- Distance Learning
- Advanced
- December
- Online campus
... they need from sellers. In reality, there’s so much more to successful retail than this. Along with fulfilling every customer’s basic requirements, successful retail is about every step of the customer’s journey from start to finish. Effective Retail Customer Service ensures the customer enjoys a pleasant... Learn about: Customer Relationship Management, Quality Training, Customer Service...