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Distance and online learning Customer Management courses
- Course
- Online
- Intermediate
- Different dates available
...A company’s reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service... Learn about: Communication Training, Customer Care, Negotiation techniques...
- Course
- Online
- Intermediate
- Different dates available
... course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner. Key topics include... Learn about: Service Management, Services marketing, Service reports and dashboards...
- Short course
- Online
- Intermediate
- Different dates available
- 1 Month
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
... with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right... Learn about: Communication Training, Customer Service...
- NVQ
- Distance Learning
...To gain knowledge and skills on customer service. Suitable for: Designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff...
- Course
- Distance Learning
...It costs six times more to gain a new customer than to keep an existing one.All of our trainers are experts in their field. Your training will be second to none. Call or email for an immediate quotation for your companies training requirements... Learn about: Customer Care...
- NVQ
- Online
- Different dates available
- 12 Months
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer relationship, Customer Service Delivery, Quality Training...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Online campus
- Virtual classes
- Delivery of study materials
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
... service and understand company policies, administer those policies precisely and set proper customer-business bonds. Furthermore, you will discover various techniques to achieve customer satisfaction, develop your skills and practice essential elements of customer service... Learn about: Customer Service, MS Excel...
- Course
- Online
- Different dates available
...Learn how to analyze and understand the difficult dynamics of customer service. The following course, offered by Edx, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who... Learn about: Customer Service...
- Course
- Online
- Different dates available
- 1 Year
... training choice for: Experienced customer services agents who need to earn an industry-recognised qualification.. Anyone recently seconded or promoted into a customer services role.. Individuals who need to earn a qualification in customer services help them complete a career change.. The Customer Service... Learn about: Customer Service...
- NVQ
- Online
... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- Training
- Online
- Intermediate
- 1 Day
.... Through its simplicity and ease of use it can create a unified customer-focused culture and philosophy within an organisation, or used individually to provide a simple and effective customer service framework... Learn about: Interpersonal Communication, Positive Behaviour, Customer relationship...
- Course
- Distance Learning
...To learn how to deliver outstanding customer service...
- Course
- Distance Learning
...To resolve customer complaints and achieve positive outcomes by understanding why customers have problems...
- Course
- Online
...Looking to boost your career in the competitive field of retail management? This online course is designed to help you do just that. Whether you’re already a retail manager who’s ready for bigger and better challenges or an assistant manager, sup..... Learn about: Retail Management...
- Course
- Distance Learning
...To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice...
- Course
- Online
... between customer satisfaction and quality, providing people with five distinct learning steps to solving the customer's problem. Set within a retail outlet...
- Course
- Distance Learning
...The aim To make everybody smile! About the programme This motivational programme is for people and organisations who want to deliver great customer...
- Course
- Distance Learning
...To show you how to treat your customer like you would a guest in your home...
- Course
- Distance Learning
...To teach the key customer service skills necessary to retain customers...
- Course
- Online
...To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice...
- Course
- Distance Learning
... between customer satisfaction and quality, providing people with five distinct learning steps to solving the customer's problem. Set within a retail outlet...