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Distance Learning Customer Services Courses
Vocational qualification
Distance
Description
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Type
Vocational qualification
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Methodology
Distance Learning
As per qualification specification, ask provider for more details. Suitable for: Supervisors and Managers
About this course
As per qualification specification, ask provider for more details
Reviews
Teachers and trainers (1)
Martin Mc Afee
Trainer Manager
Course programme
This qualification is designed for learners working within customer service in a supervisory or team leading role. Learners will have the opportunity to develop their knowledge and understanding of customer service. They will gain an understanding of how organisations plan and develop a customer service offer in order to gain competitive advantage, and how effective customer service delivery contributes to customer satisfaction. Learners will also consider the rules that need to be followed when delivering customer service including organisational policies and procedures and key legislation and regulatory requirements. This qualification is assessed through a single onscreen test. It has been approved as a technical certificate on the Customer Service Advanced Apprenticeship framework.
Additional information
Installments, paypal, cheque, cash, negotiable methods
Distance Learning Customer Services Courses