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Distance Learning Customer Services Courses

Vocational qualification

Distance

Price on request

Description

  • Type

    Vocational qualification

  • Methodology

    Distance Learning

As per qualification specification, ask provider for more details. Suitable for: Supervisors and Managers

About this course

As per qualification specification, ask provider for more details

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Teachers and trainers (1)

Martin Mc Afee

Martin Mc Afee

Trainer Manager

Course programme

Qualification summary

This qualification is designed for learners working within customer service in a supervisory or team leading role. Learners will have the opportunity to develop their knowledge and understanding of customer service. They will gain an understanding of how organisations plan and develop a customer service offer in order to gain competitive advantage, and how effective customer service delivery contributes to customer satisfaction. Learners will also consider the rules that need to be followed when delivering customer service including organisational policies and procedures and key legislation and regulatory requirements. This qualification is assessed through a single onscreen test. It has been approved as a technical certificate on the Customer Service Advanced Apprenticeship framework.

Additional information

Payment options:

Installments, paypal, cheque, cash, negotiable methods

Distance Learning Customer Services Courses

Price on request