Distance learning Telephone Skills courses

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  • Telephone Skills
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SUBJECT AREA
  • Personal Development 589
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CHARACTERISTICS
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1 - 20 of 27 results

...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Distance Learning
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Price on request

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Customer Care, Customer Service Skills, Negotiation Skills...

  • Course
  • Distance Learning
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£1,299
+ VAT

... who are responsible for making telephone calls to prospects to secure appointments for external sales visits... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills...

  • Course
  • Distance Learning
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Price on request

...Every call is an opportunity to provide service that adds value to a caller-this is the case whether the person on the other end of the line is an internal colleague or an external customer. The emphasis should therefore be on providing excellent telephone service: after all, without good service... Learn about: Negotiation Skills, Call Centre, Customer Service Skills...

  • Course
  • Distance Learning
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£895
+ VAT

...Dealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services... Learn about: Improve Communication, Call Handling, Telephone answering...

  • Course
  • Distance Learning
  • 1 Day
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£949
+ VAT

...telemarketing and teleselling. The course will provide delegates with the tools to understand and service customer needs better and build sales as a result...

  • Course
  • Distance Learning
  • 1 Day
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£550
+ VAT
Customer Relations - Distance Learning course First Choice Learning College Ltd

... you need to do something about it Your plan of campaign Customer care skills Handling complaints Module 2: Customer Care on the Telephone Telephones... Learn about: Customer Service Skills, Call Centre, Customer Care...

  • Course
  • Distance Learning
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£230
VAT exempt

...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet... Learn about: Customer Care, Customer Service Skills, Negotiation Skills...

  • Training
  • Distance Learning
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Price on request

... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Verbal Communication, Customer Care, Effective Communication...

  • NVQ
  • Distance Learning
  • 6 Months
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£695
VAT exempt

...service that are recognised and understood as the basic principles for service excellence. Knowing the Rules to Follow When Developing Customer Service... Learn about: Negotiation Skills, Call Centre, Customer Service Skills...

  • BTEC
  • Distance Learning
  • 12 Weeks
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£650
+ VAT

...To improve the telephone manner and customer service skills of call centre workers. Suitable for: The Call Handling Scottish Vocational Qualification Level 3 is a work based qualification for individuals working in call centres and in work environments where the use of telephones constitutes... Learn about: Influencing Skills, Customer Care, Call Handling...

  • Course
  • Distance Learning
  • 12 Months
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Price on request

...This programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. Suitable for: this course is suitable for anyone who is interested in executive office skills... Learn about: Customer Care...

  • Training
  • Distance Learning
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£330
VAT inc.

... for debt collection by telephone... Learn about: Persuasion Skills, Negotiation Skills, Influencing Skills...

  • Course
  • Distance Learning
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Price on request

...The telephone is one of the key communication tools for business, but because we all use it every day, there is a temptation to forget how important it is to approach every call with care and thought. Has been produced in conjunction with our video Making Every Call Count and is intended as an... Learn about: Customer Service Skills, Negotiation Skills, Persuasion Skills...

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  • Distance Learning
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£59
+ VAT

... is for experienced call centre agents and Customer Service Officers and Team Leaders. It provides certification in a broad range of skills for contact centres... Learn about: Customer Care, Customer Service Skills, Influencing Skills...

  • NVQ
  • Distance Learning
  • 6 Months
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£850
VAT exempt

...Using the 19 activities in this resource, your organisation will gain more confident, assertive and motivated people, more effective working relationships and more 'win-win'agreements. That's because good negotiating skills play a key role in business success. In any organisation, negotiations... Learn about: Negotiation Skills, Persuasion Skills...

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  • Distance Learning
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£249
+ VAT

... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Effective Communication, Customer Care, Customer Service Skills...

  • NVQ
  • Distance Learning
  • 6 Months
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£895
VAT exempt

...This programme is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively. Suitable for: this course is suitable for abybody who is interested in effective communicating... Learn about: Customer Service Skills...

  • Training
  • Distance Learning
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£330
VAT inc.

... provides certification for a broad range of customer service and contact centre skills, negotiation and ability to deal with conflict over the phone... Learn about: Negotiation Skills, Customer Care, Call Centre...

  • NVQ
  • Distance Learning
  • 6 Months
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£750

... work face-to-face or over the telephone, you can enhance performance... Learn about: Customer Service Skills, Persuasion Skills, Customer Care...

  • Course
  • Distance Learning
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£199
+ VAT