60

Distance learning Telephone Skills courses

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  • Intensive 3
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EMAGISTER CUM LAUDE
  • Course
  • Online
  • Different dates available
  • 1 Day
  • Support service
  • Personal tutor
  • Online campus
Improve your telephone manner

... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: Telephone Skills, Guest complaint handling, English Language... More


£20
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  • Course
  • Online
  • Different dates available
Express online course

Improve your communication skills!

... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Customer Service, Communication Training... More

d h m s

£249 £14
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EMAGISTER CUM LAUDE
Save 90%
  • Course
  • Online
  • Intermediate
  • Different dates available
  • 365 Days
Diploma in Telephone Skills Training

...Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. This course is ideal for those seeking to deliver professional... Learn about: Customer Service, Customer Care, Time management... More

Special Emagister price

£275 £28
+ VAT
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  • Course
  • Online
  • Beginner
  • Different dates available
  • Online campus
Diploma in Telephone Handling Skills

...Providing excellent customer service is essential to the long-term viability of every business. Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop... Learn about: Caller And Receiver, Dealing With Angry Customers, Internal Customer Service... More

Special Emagister price

£49 £24
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  • Course
  • Distance Learning

...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Telephone Skills, Skills and Training... More


Price on request
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EMAGISTER CUM LAUDE
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  • Course
  • Online
  • Intermediate
  • Different dates available
  • Online campus
Certificate in Telephone Collections & Debit Manag

.... By the end of the course you’ll be able to: Recognise the importance of your role in the business Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer Use a well-organised and confident approach to every stage of a collections call... Learn about: Effective Collections, Techniques of Communication, Communication Training... More

Special Emagister price

£249 £49
+ VAT
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  • Course
  • Online
  • Different dates available
  • 1h

... etiquette, tactful responses and also you will be learning about the example of telephone etiquette... Learn about: Soft Skills... More


£17 £10
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EMAGISTER CUM LAUDE
  • Course
  • Online
  • Different dates available
  • 1 Day
  • Support service
  • Online campus
  • Personal tutor
Improve your receptionist skills online!

... voiceovers and slides which you can check as many times as necessary. Therefore you will improve your English language skills through professional audio voiceovers. Candidates will gain an attendance certificate... Learn about: Telephone Skills, Telephone answering, Professional Writing... More


£18
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  • Course
  • Distance Learning

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills... More


£1,299
+ VAT
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Telephone Collections - Online course
Institute of Credit Management
  • Training
  • Online

...This is an ideal training webinar for those who need a brief overview of telephone collections. It covers key areas of telephone collection, provides pointers for successful collection and gives tips to put into practice immediately. Suitable for: Credit controllers... Learn about: Effective Communication, Customer Care, Call Handling... More


£97
VAT inc.
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  • Course
  • Online
  • Different dates available
  • Online campus
24x7 Online Access Multimedia Training

...Training Series Overview This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress. Series Taught By: Angela Kegler... Learn about: Customer Service, Mobile Access, Customer Service Skills... More


£99
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  • Course
  • Distance Learning

... who are responsible for making telephone calls to prospects to secure appointments for external sales visits... Learn about: Influencing Skills, Persuasion Skills, Customer Service Skills... More


Price on request
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  • Course
  • Distance Learning

...Every call is an opportunity to provide service that adds value to a caller-this is the case whether the person on the other end of the line is an internal colleague or an external customer. The emphasis should therefore be on providing excellent telephone service: after all, without good service... Learn about: Customer Care, Persuasion Skills, Negotiation Skills... More


£895
+ VAT
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  • Course
  • Online

...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills... More


£35
VAT inc.
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  • Course
  • Online
  • Different dates available
Express online course

Don't miss this chance!

...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service... More

d h m s

£173 £10
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EMAGISTER CUM LAUDE
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Global Edulink
Certificate in Call Centre Success - Online course
4.8 2 opinions
Global Edulink
  • Course
  • Online
  • Intermediate
  • Different dates available
  • Online campus
Certificate in Call Centre Success.

... in terms of good pay and performance bonuses. As a leading UK training provider, Global Edulink understands what it takes to shine in this arena and, as such, have formulated a course aimed at equipping you with the skills and confidence to undertake these responsibilities, such as answering questions... Learn about: Customer Handling, Important Asset, Diverse situations... More

Special Emagister price

£249 £49
+ VAT
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  • Course
  • Online
  • Intermediate
  • Different dates available

...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Telephone answering, Telephone management, Call Handling... More

Special Emagister price

£395 £74
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EMAGISTER CUM LAUDE
  • Course
  • Online
  • Beginner
  • Different dates available

...This exciting “Listen and learn” course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. Through listening and comprehension exercises you can continue your professional development and career progression from the comfort of your own home... Learn about: English Language, Telephone Skills, Skills and Training... More


£24
+ VAT
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  • Course
  • Online

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Persuasion Skills, Negotiation Skills, Customer Care... More


£799
+ VAT
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Staff Training Solutions
Telemarketing Course - Online
Staff Training Solutions
  • Course
  • Online
  • Intermediate
  • Different dates available

... the telephone and where it fits into your sales and marketing mix. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College... Learn about: Television Directing, Telephone answering, Telephone management... More

Special Emagister price

£395 £69
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  • Course
  • Online
  • Intermediate
  • Different dates available
  • 48 Weeks

... other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Sales Training, Communication Training, Sales and marketing... More


£385
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  • Course
  • Distance Learning

... for debt collection by telephone... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills... More


Price on request
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  • Course
  • Distance Learning

...The telephone is one of the key communication tools for business, but because we all use it every day, there is a temptation to forget how important it is to approach every call with care and thought. Has been produced in conjunction with our video Making Every Call Count and is intended as an... Learn about: Persuasion Skills, Call Centre, Customer Care... More


£59
+ VAT
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