Distance learning Telephone Skills courses

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  • Telephone Skills
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SUBJECT AREA
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CHARACTERISTICS
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1 - 20 of 26 results
Taylor Mason Training

...Dealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services...

  • Course
  • Distance Learning
  • 1 Day
Requirements
  • This course is for residents in England
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Price on request
CareerVision Training
CareerVision Training

...The following course, offered by Career vision, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career. Sign up for more information!... Learn about: Telephone Skills...

  • Training
  • Beginner
  • Distance Learning
  • Flexible
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£84
+ VAT
Taylor Mason Training

...This Telephone Techniques Course is designed to provide the key skills required to deliver professional customer service and telephone etiquette.Taylor Mason Training delivers professional and accredited training & development solutions to a wide range of organisations across the spectrum...

  • Course
  • Distance Learning
  • 1 Day
Requirements
  • This course is for residents in England
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Price on request

...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Telephone Skills, Skills and Training...

  • Course
  • Distance Learning
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Price on request
CareerVision Training
CareerVision Training

...The following course, offered by Career vision, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career. Sign up for more information!... Learn about: Team Training, Quality Training, Skills and Training...

  • Training
  • Beginner
  • Distance Learning
  • Flexible
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£660
+ VAT

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Negotiation Skills, Persuasion Skills, Influencing Skills...

  • Course
  • Distance Learning
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£1,299
+ VAT

... who are responsible for making telephone calls to prospects to secure appointments for external sales visits... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills...

  • Course
  • Distance Learning
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Price on request

...Every call is an opportunity to provide service that adds value to a caller-this is the case whether the person on the other end of the line is an internal colleague or an external customer. The emphasis should therefore be on providing excellent telephone service: after all, without good service... Learn about: Influencing Skills, Call Centre, Negotiation Skills...

  • Course
  • Distance Learning
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£895
+ VAT

...This programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. Suitable for: this course is suitable for anyone who is interested in executive office skills... Learn about: Customer Care...

  • Training
  • Distance Learning
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£330
VAT inc.

...telemarketing and teleselling. The course will provide delegates with the tools to understand and service customer needs better and build sales as a result...

  • Course
  • Distance Learning
  • 1 Day
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£550
+ VAT
Customer Relations - Distance Learning course First Choice Learning College Ltd

... you need to do something about it Your plan of campaign Customer care skills Handling complaints Module 2: Customer Care on the Telephone Telephones... Learn about: Customer Care, Call Centre, Customer Service Skills...

  • Course
  • Distance Learning
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£230
VAT exempt

...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet... Learn about: Negotiation Skills, Customer Care, Influencing Skills...

  • Training
  • Distance Learning
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Price on request

... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Care, Verbal Communication, Effective Communication...

  • NVQ
  • Distance Learning
  • 6 Months
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£695
VAT exempt

... is for experienced call centre agents and Customer Service Officers and Team Leaders. It provides certification in a broad range of skills for contact centres... Learn about: Customer Service Skills, Influencing Skills, Negotiation Skills...

  • NVQ
  • Distance Learning
  • 6 Months
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£850
VAT exempt
CareerVision Training
CareerVision Training

... valuable insight to the behavior styles and danger signals you may encounter in the process. At the conclusion of this training course, you will be familiar with the communication skills and steps to increase your debt chasing effectiveness and run a successful credit control operation. Benefits Employees... Learn about: Working with Customers...

  • Training
  • Beginner
  • Distance Learning
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£324
+ VAT

...service that are recognised and understood as the basic principles for service excellence. Knowing the Rules to Follow When Developing Customer Service... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills...

  • BTEC
  • Distance Learning
  • 12 Weeks
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£650
+ VAT

... for debt collection by telephone... Learn about: Negotiation Skills, Influencing Skills, Persuasion Skills...

  • Course
  • Distance Learning
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Price on request

...The telephone is one of the key communication tools for business, but because we all use it every day, there is a temptation to forget how important it is to approach every call with care and thought. Has been produced in conjunction with our video Making Every Call Count and is intended as an... Learn about: Call Centre, Persuasion Skills, Customer Service Skills...

  • Course
  • Distance Learning
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£59
+ VAT

...This programme is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively. Suitable for: this course is suitable for abybody who is interested in effective communicating... Learn about: Customer Service Skills...

  • Training
  • Distance Learning
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£330
VAT inc.

...To improve the telephone manner and customer service skills of call centre workers. Suitable for: The Call Handling Scottish Vocational Qualification Level 3 is a work based qualification for individuals working in call centres and in work environments where the use of telephones constitutes... Learn about: Call Handling, Persuasion Skills, Customer Service Skills...

  • Course
  • Distance Learning
  • 12 Months
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Price on request

...Using the 19 activities in this resource, your organisation will gain more confident, assertive and motivated people, more effective working relationships and more 'win-win'agreements. That's because good negotiating skills play a key role in business success. In any organisation, negotiations... Learn about: Persuasion Skills, Negotiation Skills...

  • Course
  • Distance Learning
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£249
+ VAT

...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. Suitable for: suitable... Learn about: Customer Care, Customer Service Skills...

  • Training
  • Distance Learning
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£330
VAT inc.

... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Service Skills, Customer Care, Effective Communication...

  • NVQ
  • Distance Learning
  • 6 Months
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£895
VAT exempt