Door Supervisor
Training
In London
Description
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Type
Training
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Location
London
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Duration
4 Days
To Delivery the course with excellence. Suitable for: who wish to apply for the SIA Licence. Who wish to start their career in security industry.
Important information
Documents
- unit 1
- unit 2
Facilities
Location
Start date
Start date
About this course
no special requirement
Reviews
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Course rating
Recommended
Centre rating
Wilbron Dias
Wilbron Dias
Course programme
Unit 1
Course Content - You will be trained in:
- Appropriate behaviour for supervisors
- CML and criminal law
- Search and arrest procedures
- Drug awareness
- Recording incident and crime scene preservation
- Licensing law
- Equal opportunities and discrimination
- Health & Safety at work
- Emergency procedures
- Identifying the qualities of a door supervisor
- The requirements relating to the use of force
- Identifying types of assault
- 'Conditions of entry' and the importance of obtaining permission to search
- Defining an 'Offensive weapon'
- Defining an arrestable offence
- Specifying why arrests should only be made as a last resort
Unit 2
- Introduction to communication skills and conflict management.
- Gain a theoretical understanding of aggression and confrontation
- Self-awareness
- Avoiding conflict (triggers & inhibitors)
- Effective communication and customer service skills
- Recognising and defusing conflict
- Maintaining space (creating safe territory)
- Defusing high risk conflict
- Resolving high risk conflict
- Resolving conflict
- Learning from conflict (post mortem)
- Incident response drill (verbal & hostage)
- Three golden rules
- You are a jungle guide
Door Supervisor