Driver CPC - Customer Care
Training
In
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John Academy
Course Online£ 27 £ 279 -
CPD Courses
Course Distance Learning£ 26 £ 760 -
Novadata
Training Essex / Classroom-based£ 65 + VAT -
Layop
NVQ Distance Learning£ 80 + VAT -
Darthan Limited
Short course Online£ 59 -
Oxford Aviation Academy
Training Distance Learning£ 51 VAT inc. -
Open Colleges
Course OnlinePrice on request
Description
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Type
Training
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Class hours
7h
On completing the course, delegates will be able to. Recognise their role in the industry. Identify different types of customers. State the importance of customer service. Explain the different types of communication. Define the importance of their personal and their vehicle's appearance. Distinguish different techniques to use when dealing with complaints and conflict. Suitable for: This course is suitable for drivers of both goods and passenger vehicles.
About this course
The price quoted is the price you pay - no hidden extras,
includes venue, refreshments, light lunch, course resources, course certification and DSA download charge.
More information - www.essexcpc.co.uk
Reviews
Subjects
- CPC
Course programme
This module covers key topics including; recognising customers, communication skills, problem solving, company & driver image and dealing with complaints & conflict.
This training is designed to improve the knowledge of the driver, there are no tests or exams involved, but drivers are expected to contribute to the group discussions and actively take part in the activities during the session.
Available for on-site company bookings immediately, alternatively contact us for dates and locations of our open session courses.
Driver CPC - Customer Care
-
John Academy
Course Online£ 27 £ 279 -
CPD Courses
Course Distance Learning£ 26 £ 760 -
Novadata
Training Essex / Classroom-based£ 65 + VAT -
Layop
NVQ Distance Learning£ 80 + VAT -
Darthan Limited
Short course Online£ 59 -
Oxford Aviation Academy
Training Distance Learning£ 51 VAT inc. -
Open Colleges
Course OnlinePrice on request