Driver CPC - School Run & Customer Care (PCV)

Aims To provide an understanding of the key issues of customer service and the benefits of employees' contribution to the company's and their own success, and to understand the key issues affecting the driver's role in transporting school children.

Objectives On completion of training delegates should demonstrate an understanding of:

• An ability to adopt behaviour to enhance the image of the company
• Working Relationships
• Customer's Expectations
• Effective Communication
• A guide to managing conflict
• Practical solutions to overcome barriers and 'Maintaining the relationship'
• Legislation relevant to 'The School Run'
• Drivers Responsibilities
• Responsibilities of others for the school run.
• Conduct regulations
• Risk assessmentsDealing with emergency situation ( Breakdown/fire )
• Driver Distraction
• Dealing with difficult behaviour

This course enables employers to meet the compliance and legal requirements with regard to employees being given appropriate information and training regarding the carriage of school children. This course gives 7 hours of accredited Driver CPC Periodic Training. School Run & Customer Care (PCV) Courses