EA or Executive PA - CPD accredited

• Transition from PA to Executive PA or EA
• Business letter writing for Exec PA’s
• Document presentation
• Proofreading
• How to take a lead role in meetings
• Tips on taking of minutes
• Audio transcription practice (optional)
• Typing enhancement (optional)

Performance

• Confidence building to deal with executive level environments
• Synchronising your role with that of your executive
• Setting priorities, managing your role / career to meet executive’s needs
• Delegation, multi-tasking effectively, taking initiative

Executive Skills

• Introduction to Management theory
• Styles of management
• Relationship with your executive/s; how can you provide effective support

Communication skills

• Effective communication skills
• Understanding verbal and non-verbal communication
• Different questioning styles; how to use questions effectively
• Office politics – how to handle this

Business Skills

• Explanation of the role of social media in the modern executive arena
• Overview of Project Management and Event Management for EA’s
• Communicating and negotiating, win-win solutions; this can be internal or external
• Human resources - EA as interface with this function

Developing relationships throughout the organisation

• Understanding other people at work; what do they really think?
• Understanding how to handle stakeholders and their importance to your role
• Passive vs aggressive vs assertive
• Saying "no" is sometimes necessary