Edexcel Certificate in Customer Service

Northbrook College Sussex

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Description

  • Type

    Course

About this Course The Level 2 NCFE Certificate in Customer Service aims to provide you with the skills knowledge and understanding within your workplace. It will help improve your own job performance and develop the skills necessary to be an effective customer service provider . The programme is designed to assist you to convert theory into practise and help you succeed in the workplace.

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Subjects

  • IT
  • Customer Service

Course programme

The Level 2 NCFE Certificate in Customer Service aims to provide you with the skills knowledge and understanding within your workplace. It will help improve your own job performance and develop the skills necessary to be an effective customer service provider .


The programme is designed to assist you to convert theory into practise and help you succeed in the workplace.

Additional information

This course is suitable for anyone working in a variety of customer service settings. These may include face to face and non face to face for example; call centres, sales teams, the hospitality industry, medical reception, front of house settings in business and banking, travel and tourism, and local government.


Learners must be 19yrs+ and have lived in the UK/EU for 3 years.

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Edexcel Certificate in Customer Service

Price on request

The best Telephone Skills courses

See all

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