Effective and Positive Communication Skills
Who This Course is ForThis course is targeted at
individuals and groups who wish to improve their communication skills
giving them invaluable interpersonal skills that can translate to the
workplace.
Content
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Communicating with confidence on the telephone and in person
Making
yourself easily and positively understood by others
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Creating a style of communication that works well for you
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Recognise the relative impact of conscious and unconscious
communication
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Set and communicate clear goals
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Clarify others communication to ensure the accuracy of the message
received
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Use active listening to hear the true intention behind the words
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Read and send non-verbal signals as intended
What you can expect from the courseYou can expect delegates to
examine their own personal method of communication it's strengths and
weaknesses.
Once the weaknesses are discovered and the negative effects
they have on communication new communication methods and tips are
introduced to allow for positive communication.
Each delegate
will learn through group discussion and interaction in group exercises.
EvaluationDelegates are invited to evaluate each day of the course via
group and individual evaluation
Cost£100 per person