Effective Communication 1

A crucial task for a care worker is to communicate effectively with their service users - and each other. This drama based video will focus on verbal, non-verbal and behavioural communication. It will look at how we communicate; what tools and resources we have within ourselves and equipment that can aid communication. Redeveloped for July 2005 this title now has a reduced running time to 35 minutes.

Consultant: Jackie Pritchard MA C.Q.S.W, CCETSW Practice Teaching Award

Peer Review: Jessica Walker Consulting

Standards:

Skills for Care Common Induction Standard 4

Care Council for Wales Induction Section 1.3

Health & Social Care NOS/NVQ Units 21, 24, 26, 233, 31 & 369

Subjects covered include:

Reasons for Difficulties • Verbal Communication • Positioning Yourself • Listening Skills • Encouraging Someone to Speak • Non-Verbal Communication: Body Language • Non-Verbal Communication: Eye Contact • Responding Skills • Use of Touch • Sight Loss • Cultural Differences • Different Ways of Communicating • Communication Aids • Problematic Behaviours • Dementia • Self Harm

Supporting Material:

An accompanying CD-ROM contains a Training Pack, which includes a Lesson Plan, 10 group and/or individual exercises and 7 handouts. The CD-ROM also contains Question and Answer sheets a Trainer’s Guide and other supporting materials, all designed to help trainers prepare and run an effective training session.

Duration:

35 minute video in 16 sections