Effective Communication - Communication skills

Effective Communication - Communication skills

Details
 
Number of participants: 10
Duration: 1 day
Available as: In-company course
 
Benefits
 
• Choose the best method of communication to achieve the right result
• Learn how to communicate using the telephone and email in a professional way
• Learn techniques for connecting with people quickly and with ease
• Gain insight into your communication style and how this affects others
• Respond and adapt to others’ needs and style in a professional manner
• Understand why collaboration and sharing information leads to success
• Gain strategies for managing difficult situations
 
Course Outline
 
Communicating in a professional way
• Select the appropriate medium for your message
• Use best practice for face-to-face, telephone and email communication
 
Considering the recipient
• Know your stakeholders and what they need
• Asking questions to clarify needs and your understanding of a situation
 
Developing rapport
• Create a positive impression and connect easily
• Actively listening to yourself and to others
• Use body language and voice to build rapport
 
Developing behavioural flexibility
• Being aware of your style of working and how others perceive you
• Recognising other people’s styles and flexing your approach to communicate more effectively
 
Sharing information
• Know what stops people from sharing information with others and what to do about it
• How best to share information, and create a sense of team spirit around data
• Making team briefings and meetings useful, effective and enjoyable
 
Influencing and persuading others
• Getting your message across with clarity and impact
• Gaining buy-in to your ideas
 
Managing difficult situations
• Why clashes or misunderstandings occur
• How to handle difficult people and situations