Effective Communication

Investing time in developing your communication skills, establishing a more appropriate communication style and practising using it, can be highly rewarding. On this course you will learn to identify your individual style, how to adapt it to different situations and how to listen effectively to build rapport. The result: improved workplace relationships, greater personal impact and the confidence to use your skills for real performance improvement. Course Outline: Successful communication and barriers to achieving it The characteristics of an excellent communicator Methods of communication The essentials of communication Develop listening skills and build rapport Perception and the impact we make Determine what skills are required and how to use them Communication styles Identify individual styles Understand what these different styles mean Adapt your style to that of others and different situations How to use communication Hints and tips on applying the skills developed on the course Case studies of effective use of communication Ensure the communication is relevant