Effective Communication Through Assertiveness

Effective Communication Through Assertiveness - COM7
A One Day Workshop helping you to increase your success factor with people transactions
Workshop Summary
  Business Success depends on being understood, on understanding other people and on communicating well together. How to communicate in a straight-forward manner is the key to success. With an emphasis on how assertiveness increases the chance of success in any human interaction, this highly participative Workshop gives an insight into the fundamental skills needed for effective communication and how to turn most situations into win:win outcomes. A number of exercises will be used during the Workshop to help improve confidence.  
Who Should Attend
  Anyone wishing to improve the effectiveness of their face-to-face interactions with others; individuals who wish to develop their personal effectiveness and confidence in order to enhance their working relationships; anyone facing problems with difficult team members, customers, suppliers or managers.  
Benefits to You and Your Organisation
  By the end of the Workshop, participants will be able to: 

Communicate a point of view in a direct, straight-forward and effective manner

Identify what influences individuals positively about others

Recognise assertive behaviour and its positive results in communicating in the work place

Identify the need for active listening in assertiveness

Understand the importance of language and body language on assertiveness

Give and deal with feedback positively

Deal more effectively with difficult situations and handle conflict in a constructive manner  
Workshop Contents 

Understanding Different styles of Behaviour; 

Difference between assertive/ aggressive/ passive behaviour

Benefits of being assertive ;

Developing your own behaviour style;

Establishing two-way communication; 

Developing a Win/Win Outlook

The Assertive model

The six elements of Assertiveness: Questioning and Listening; Understanding; Saying what you think and feel; Being Specific; staying relevant; Positive outcome Assertive, Persuasive and Positive Communication

Expressing your ideas in a direct and effective manner;

Are you saying "yes" when you should be saying "no"?

Taking control through positive body

Language; using assertive and positive language

Handling Difficult Situations

Confronting common problems which occur in the workplace

Minimising conflict - turning negative situations into positive ones

Respecting the rights, feelings and dignity of others

What is my preferred style of resolving conflict?

Giving and receiving feedback

Practical Work - How the skills of assertion can help in workplace communications