Effective Customer Care

Effective Customer Care (Online)


The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the course is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas that can improve the services you offer and show how these can benefit your business.
This course is carried out using detailed blended learning resource pack which can be kept to record a staff members development in the subject. Assessment is through a multiple choice question paper and completion of workbook.
Our best price includes all the course materials, registaration, certification and postage.

LEARNING OUTCOMES

• Module 1: Recognising Customers
• Module 2: The Importance of Exceptional Customer Care
• Module 3: Customer Care and Service Principles
• Module 4: Providing Information, Advice, Products and Services to Customers
• Module 5: Responding to Special Requests
• Module 6: Customer Service and Legislation
• Module 7: Dealing with Customer Complaints
• Module 8: Helping Customers with Particular Needs