Effective Customer Care (Level 2)

Key Topics Recognising Customers The Importance of Exceptional Customer Care Customer Care and Service Principles Providing Information, Advice, Products and Services to Customers Responding to Special Requests Customer Service and Legislation Dealing with Customer Complaints Helping Customers with Particular Needs

Learning@Home is an international learning provider and is committed to excellence in training delivery. We aim to make the option of further education accessible to everyone, allowing you to truly take control over your learning by focusing on those who are unable to attend classroom or taught sessions. We currently offer over 600 distance learning courses accredited by a number of established Awarding Bodies including Active IQ, AQA, CISCO, Edexcel, ICB, Microsoft, NCFE, and Sage.