Effective Customer Service
Short course
In Birmingham
Description
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Type
Short course
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Location
Birmingham
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Duration
1 Day
To build awareness of first impressions. To demonstrate by role play, face to face communication with customers. To identify the 5 star approach to customer service. To demonstrate by role play the user of good body language. To develop listening skills when handling complaints. To improve a list of actions to improve customer service. Suitable for: Customer Service advisors
Important information
Documents
- Effective Customer Service
Facilities
Location
Start date
Start date
About this course
none
Reviews
Course programme
Effective Customer Service