Effective Customer Service

Short course

In Birmingham

£ 145 + VAT

Description

  • Type

    Short course

  • Location

    Birmingham

  • Duration

    1 Day

To build awareness of first impressions. To demonstrate by role play, face to face communication with customers. To identify the 5 star approach to customer service. To demonstrate by role play the user of good body language. To develop listening skills when handling complaints. To improve a list of actions to improve customer service. Suitable for: Customer Service advisors

Important information

Documents

  • Effective Customer Service

Facilities

Location

Start date

Birmingham (West Midlands)
See map
Wynner House, 143 Bromsgrove St, B5 6RG

Start date

On request

About this course

none

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

This one day training programme is designed for individuals working within a customer service environment. The course teaches through a vareity of learning methods, how to achieve not only good customer care but how to achieve customer delight.Course Content* Introduction* First Impressions* Face to Face communication* 5 Star approach to customer service* Body Language* Speaking and listening to customers* Dealing with complaints

Effective Customer Service

£ 145 + VAT