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Effective Feedback Skills

in Hemsley Fraser (England)

Classes Course

Price:

£529 + VAT

Duration:

1 Day

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Requirements:

Delegates should bring a real life scenario with them to the programme to enable them to practise and ... see more

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Hemsley Fraser

Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes
Suitability Any individual who has to give feedback as part of their role. This programme will also cover how to receive feedback effectively.
Requirements
Delegates should bring a real life scenario with them to the programme to enable them to practise and prepare techniques for use back in the workplace.
Price £529 + VAT
Get direct information on how to enrol, venues and availability...

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Course programme

Effective Feedback Skills
Building Blocks of Effective Feedback

  • What is effective feedback?

  • When to deliver feedback

  • The benefits of feedback

  • Defining feedback - the difference between praise and feedback

  • Constructive feedback to develop individuals

  • Instant feedback vs formal feedback
Your Feedback Model

  • Preparing for the feedback meeting

  • Introducing the seven step feedback planner

  • Feedback planning and model practice

  • Receiving feedback to develop

  • Setting SMART objectives to ensure action
Essential Interpersonal Skills for Feedback

  • The power of questioning to gather information

  • Demonstrating listening through emotional intelligence

  • The mysteries of body language - revealed

  • Summarising to check understanding
Handling the Receivers Reactions to Feedback

  • Understanding life positions and remaining assertive

  • Helping the receiver give their own feedback

  • Staying neutral not emotional

  • Overcoming resistance, denial and aggression when giving feedback
Personal Development

  • Preparing an Action Plan for use in the workplace
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On Hemsley Fraser

Provider description
Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

We develop learning solutions which:

* Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
* Enable Norwich Union Life to deliver higher levels of customer satisfaction.
* Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
* Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
* Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.

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