Effective Telephone Techniques

t2 Business Solutions

Short course

In 3 More London Riverside

£ 155 + VAT

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Description

  • Type

    Short course

  • Location

    3 more london riverside

  • Duration

    1 Day

Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing Managers / Team Leaders

Facilities

Location

Start date

3 More London Riverside (London)
See map
Se1 2re

Start date

On request

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Course programme

Course Content

The first contact many organisations have with any potential client is very often over the telephone, so it is essential to make an excellent impression. This course looks at the skills required to deliver exceptional customer service over the telephone. Improving the telephone techniques of the organisation's client facing individuals will lead to increased sales performance and greater client retention.

Key Topics

  • What is excellent customer service
  • The impact of customer service
  • The basic call structure
  • Building rapport
  • Effective questioning
  • Effective listening
  • The benefits of positive language
  • Using your voice effectively
  • Handling difficult calls

Related Courses

  • essentials of customer service
  • dealing with difficult customer

Additional information

Payment options: Tailored Course Cost : £950
Students per class: 12

See related categories

Effective Telephone Techniques

£ 155 + VAT

The best Telephone Skills courses

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