Email Skills

Email Skills

Details
 
Max number of participants: 12
Duration: Half-day
Available as: In-company and public course
 
Benefits
 
• Write professional emails that are well structured and clear 
• Save time by communicating appropriately from the outset
• Create a positive impact with colleagues, customers and suppliers 
• Learn techniques to quickly proof-read emails before you send
• Avoid annoying others with email overload
• Write with impact and capture your reader's attention
 
Course Outline
 
Plan your emails to make them look professional
• Following our four-step process will guarantee your    emails are professional
 
Structure emails so they’re easy to follow
• Simple structural techniques for creating a logical flow
• The importance of saying the first things first
 
Three easy-to-apply email fundamentals
• How to get the response you want from others and avoid your emails being ignored
 
Respect email netiquette and avoid embarrassment
• Build rapport on-line and avoid offending others
 
How do you say ‘hello’ and ‘goodbye’?
• Best practice for salutations and sign-offs
 
Get your emails read
• The importance of breaking up text and summarising
• When to use attachments for detailed information
 
Hit the right note
• Avoid being too formal – but don’t get too familiar
• Choosing the right style for your corporate culture
 
Make your emails crisp, clear and accurate
• Communicate clearly and concisely first time
• Elements of grammar and punctuation
 
Write emails that are engaging and compelling
• Why being direct, specific and varied in your style gets your message noticed
• Using the active rather than passive voice
 
Avoid mistakes through thorough proof reading
• How to catch the ones that could easily get away
 
Manage emotional emails effectively
• Why it’s vital not to write in anger or when you’re upset
• How to respond to rude or aggressive emails
 
Save time and improve efficiency
• Avoid copymania by only informing the right people
• Getting the best out of Outlook