Many organisations implementing knowledge management are looking for ways
to ensure that the success from their activities is sustainable, and
ultimately becomes part of "the way we do business around here". Drawing
from his experience in BP's renowned KM team, his best-selling book
"Learning to Fly" and his recent role as Centrica's Director of Change and
Knowledge Management, Chris Collison leads this practical workshop
suitable for knowledge practitioners at all stages of their implementation
journey.
outcomes:Chris uses examples of how existing
company processes and leadership behaviours can be "infected" to ensure
that knowledge management becomes an "unconscious competence". He also
explains in detail the concept of "knowledge-based benchmarking". This
innovative approach combines benchmarking, performance management and
knowledge-sharing to reverse the defensive "not-invented-here" culture
which performance league tables and benchmarking often generate. Delegates
will receive hands-on training in this highly transferable technique,
proven in public and private sector and including an electronic tool to
enable them to apply the technique quickly in their own organisations, and
a signed copy of the new edition of "Learning to Fly."
programme:09.15
- 09.30 Coffee and registration
09.30 - 10.00 Introductions
10.00
- 11.30 Setting the context. First and Second Generation Knowledge
Management
-
Using practical examples from leading organisations, Chris will
provide a framework for thinking about knowledge management drawn from
"Learning to Fly" which will be the backdrop for the day.
11.30 - 11.45 Break
11.45 - 12.30 "Viewing business
processes through knowledge-tinted glasses." Syndicate Exercise 1.
-
Delegates explore a simple business model and identify opportunities
to "infect" functions and processes with the KM virus!
12.30 - 13.30 Lunch
13.30 - 14.00 Exercise Feedback
14.00
- 14.45 Knowledge-Based Benchmarking
-
Where performance management and Knowledge management meet. Group
Exercise. Delegates experience first-hand how to benchmark performance
in a way which drives knowledge-sharing.
14.45 - 15.00 Break
15.00 - 15.45 Leadership behaviours
and competencies.
-
Chris draws on examples of leadership actions and behaviours which
reinforce knowledge-sharing, and explores ways in which to engage
leadership in the principles of knowledge management.
15.45 - 16.25 Syndicate Exercise 2.
16.15 - 16.30 Feedback
16.30
- 17.30 Formal close and "open surgery".
-
Chris is available on a 1:1 basis for 60 minutes to discuss any
individual challenges that delegates may have.
speaker:Chris Collison , TFPL Associate
Chris Collison is an
internationally recognised figure in the field of knowledge management,
experienced in the leadership and implementation of organisational change
from a people perspective.
He is sought-after because he combines his
track record as a practitioner, experienced in the practical, real-world
knowledge management with a strategic ability to inspire at board level.
Testimonials
include:
...Chris's involvement has made a real difference here,
inspiring us to take our knowledge management activity to greater heights.
...a
wonderfully energetic speaker whose knowledge and enthusiasm shines
through...
...a superb combination of powerful anecdotal stories and
real practical help in carrying forward the concepts of knowledge
management.
Chris has worked with and advised leaders at the highest
levels of more than twenty public and private-sector organizations,
sharing the practical experiences he gained whilst working in BP's
knowledge management team, and his deep understanding of the human
dynamics of major change programmes.
Chris joined BP in 1989, occupying
a series of positions in Research, IT and Organisational Development. In
the late '90s he worked as part of BP's acclaimed knowledge management
team which led him to co-author the book "Learning to Fly" which has now
become a standard work in the field of knowledge management selling over
10,000 copies worldwide, available in five languages. A second edition,
drawing in stories from ten new organisations was published in 2005.
In
2001 Chris joined international energy and essential services company
Centrica plc, occupying a series of Director level positions before
becoming "Director of Change and Knowledge management". In this role he was
responsible for developing organisational capability across this
organisation of 35,000 employees, for developing Knowledge Management
Strategy and for coaching the leadership team in the leadership of change
and transformation.
As a best-selling author and advisor he has
presented to audiences at business schools and at public and in-company
conferences and masterclasses around the world. Chris is a regular
contributor to specialist knowledge management publications, and is a
member of the editorial boards of "Inside Knowledge" and "Global Knowledge
Review".
Chris is a Chartered Fellow of the CIPD, an Associate at
Henley Management College and a member of the editorial board of the
"Journal of Knowledge Management". Chris is married with two young
daughters, and lives in Sunninghill, Berkshire in the UK.
After fifteen
years in corporate roles, Chris is now an independent consultant and one
of TFPL's senior advisors, working with a number or organisations in the
UK and internationally.
