Embracing Cultural Awareness in the WorkPlace

Embracing Cultural Awareness in the WorkPlace
Overview
One employee from a different culture can make one interpretation of the meaning of an organisation while someone else makes another. Why? What can learn from this alternative way of seeing things? And how can we let an employee contribute in her or his own way? This course would come with practical tips for working within and between cultural groups. It is possible, for example, to illustrate differences in behaviour in relationship to the same set of "rules" within say Britain and South Africa; and to still achieve results and harmony!
Target Audience
HR Managers, Project Managers, Contract Managers, Training Managers, Policy Makers, Equality Officers, all other staff.
Course Content

• Cultural Diversity overview
• Concepts - culture directing our actions
• Solutions to common problems and dilemmas
• Relationships and rules
• Feelings and relationships
• How we accord status
• Race and identity
• Customers and belief
• Meet and greet
• Degrees of affectivity in different cultures
• Intercultural communication
• Reconciling neutral and affective cultures
• Demographic time bomb
• Changing world of work
• "Soft skills" that we would expect to cover from say a western and non-western perspective. For example, a "thumbs up" sign in one culture can mean the total opposite in another - one positive, one negative! Sustained eye contact can please or cause offence, etc.
• Practical top tips

Course Benefits:
You will understand the purpose and rationale of embracing Cultural Diversity into the workplace, a pro-active step towards integrating soft skills within your workplace practice. This will help you ensure your company's policies reflect legislative guidelines and also help you to deliver quality services that are responsive to workforce and client needs.