Emotional Intelligence at Work

Emotional Intelligence at Work Course Outline:

1. Use of emotions – Identifying examples of using emotions at work both positively and negatively and considering the wider consequences of each.

2. Emotional Intelligence at Work – Developing an understanding of the value and exact nature of Emotional Intelligence in the working environment.

3. Key competencies – Understanding the key competencies that make up emotionally intelligent behaviour, including: Self Awareness; Social Awareness; Self Management and Relationship Management.

4. Self-development exercises – Introducing and practicing a range of specific exercises to enhance each key area of emotional intelligence (Can be linked into results of psychometric test results if required).

5. Applying the skills and techniques - Considering a range of typical situations in which enhanced emotional intelligence will positively influence the outcomes for all involved. This can include use of scenarios, simulations and role-play exercises as required.

6. Personal Development Planning - Identifying continuing personal development needs and extending learning into the workplace through a detailed action plan.

Psychometric Test
In addition to the face-to-face element of the training, we also offer an optional on-line psychometric test, which can be completed as a self-assessment or as a 360 degree appraisal of the 17 EQ competencies. Whist it is entirely optional, the assessment is extremely useful for enhancing self-awareness and for providing a focus for on-going learning and development. The test can be completed at any time, and includes a comprehensive printed report for future reference.


"I just wanted to say thank you for the excellent course yesterday. I feel that I now have a better understanding of why I and others react in certain ways, and what I need to do to make changes."

"This course has really changed my perception of what it takes to be successful at work - thank you so much!"

“It was extremely interesting and thought provoking, but it was also very practical, and helped to generate lots of ideas that will apply to almost any situation at work.”

“Excellent – this is the foundation of any individual's success. Where have we been without understanding and applying EQ?”

“Brilliant – I would strongly recommend this course to anyone who doesn't work in a bubble..."