Emotional Intelligence

Course objectives:
On completion of this programme you will be able to:
-Relate more effectively to your work colleagues
-Use language - both verbal and written to increase motivation
-Respond better to your colleagues through increased self-awareness
-Achieve peak performance from your staff by shaping the emotional climate of the business
-Cope with obstacles and disappointments more productively
-Harness the energy of negative emotions for positive outcomes
-Manage change positively
-Show people how to become resilient to problems and persistent in pursuing success
Course content:
Emotional intelligence in business
-The hard case for soft skills
-The power of optimism
-Seeing the opportunity in the crisis
-Developing trust
-Helping difficult customers
-The role of emotions in decision making
Choosing one's attitude
-Controlling negative thoughts
-Self-talk for success
-Anger control
-Learning from our difficulties
-Emotional Intelligence in stress management
Managing the attitudes of others
-Understanding the emotional landscape
-Managing conflict
-Listening for the music behind the words
-Harnessing powerful emotions
-Helping caterpillars to become butterflies
Coping with change
-Understanding the process of change
-How to cope with downsizing
-The art of letting go
-Creating the future
Review of Programme
Other Recommended Programmes
-Introduction to NLP
-The Manager as a Coach
Mentoring in the Workplace