Emotional Intelligence

Course Objectives:
This course is designed to demonstrate to delegates how they can become more sensitive to their own needs and the needs of others. It will deepen their knowledge of how emotions affect behaviour and equip them with tools and strategies to move from negative to positive emotional states.
Contents:
- Emotions and why are they important for effective communication
- Why we think, feel and act the way we do
- Recognising emotions and their impact on our behaviour
- Identifying situations that can be handled better
- Responses - choice or habit
- Moving from negative to positive states
- Altering your physiological state to impact on your psychological state
- Understanding the impact of our language on our own and the mental state of others
- Using creative language to generate new possibilities
- Listening with empathy and enhancing self-esteem
- Broadening perceptual awareness
Who should attend:
This course is ideal for individuals who are looking to increase their self-awareness, personal effectiveness, and people skills.
Course benefits:
- Increase your influence in your organisation and boost morale
- Inspiring co-operation, trust and confidence in others
- Master difficult situations and achieve the best outcome possible
- Resolving conflict effectively
- Developing relationships based on trust
- Improve your coaching abilities
- Improve decision making and achieve better results
Additional information:
Emotional Intelligence is widely acknowledged to be vital in every aspect of life - enhancing relationships and helping you to achieve your full potential. This programme also dovetails with Cosensa's course on Neuro-Linguistic Programming - 'how-to' technology you need to increase emotional intelligence.
Certificates:
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background:
The trainer for this course has extensive experience in design and delivery of business and performance improvement training. They have been involved in the delivery of Neuro Linguistic Programming training since it's inception and is a recognised NLP Practitioner.