English for Tourism - Hotel Reception and Front Desk Course

Course

Online

Free

Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a hotel reception or front desk. The first section explains how to communicate with potential customers during enquiries as well as how to reserve rooms for hotel guests. The following section describes the steps involved in check-in and check-out as well as the vocabulary and expressions needed for these procedures. The final section explains how to resolve customer complaints with helpful and non-offensive phrases. This free online course is ideal for tourism and hotel workers who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries. It will also be of interest to people with a basic level of English who wish to improve their English vocabulary.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Subjects

  • Tourism
  • English
  • IT
  • Reception
  • Front Desk

Course programme

Module Title Module 1: English for Tourism: Hotel Reception and Front Desk Module 2: English for Tourism - Hotel Reception and Front Desk

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English for Tourism - Hotel Reception and Front Desk Course

Free