Essential Management Skills for Executive Assistants, Senior PAs and Administration Professionals Training Course

Nobleprog (uk) Limited
In Swansea (Wales), Birmingham, Leicester and 12 other venues

£4,160
Want to speak to an Advisor about this course?

Important information

Typology Course
Location At 15 venues
Start Different dates available
Description

Essential Management Skills for Executive Assistants, Senior PAs and Administration Professionals recognizes that apart from learning to optimize your own effectiveness and productivity, to be more effective, you need to be able to increase the effectiveness of your team, deal with difficult people, manage conflicts and stress

Venues

Where and when

Starts Location
On request
Aberdeen
Aberdeen City, Scotland
See map
Different dates available
Belfast City
County Antrim, Northern Ireland
See map
On request
Birmingham
West Midlands, England
See map
On request
Bradford
West Yorkshire, England
See map
On request
Bristol
Gloucestershire, England
See map
See all (15)
Starts On request
Location
Aberdeen
Aberdeen City, Scotland
See map
Starts Different dates available
Location
Belfast City
County Antrim, Northern Ireland
See map
Starts On request
Location
Birmingham
West Midlands, England
See map
Starts On request
Location
Bradford
West Yorkshire, England
See map
Starts On request
Location
Bristol
Gloucestershire, England
See map
Starts On request
Location
Cambridge
Cambridgeshire , England
See map
Starts On request
Location
Cardiff
Cardiff, Wales
See map
Starts On request
Location
Edinburgh
Midlothian/Edinburghshire, Scotland
See map
Starts On request
Location
Exeter
Devon, England
See map
Starts On request
Location
Leicester
St. Georges House, Leicestershire, England
See map
Starts Different dates available
Location
Newcastle upon Tyne
Tyne and Wear, England
See map
Starts On request
Location
Oxford
Oxfordshire, England
See map
Starts On request
Location
Portsmouth
Hampshire, England
See map
Starts Different dates available
Location
Swansea
Swansea, Wales
See map
Starts On request
Location
York
North Yorkshire, England
See map

Frequent Asked Questions

· Requirements

Essential Management Skills for Executive Assistants, Senior PAs and Administration Professionals is an intensive, interactive course that has been designed specifically to give you a comprehensive understanding of the management skills that will increase your effectiveness and productivity. You will come away with key management techniques that will help you perform your role confidently, whilst maximizing your value as an employee by proactively contributing to the overall effectiveness of your department or organization.

What you'll learn on the course

Conflict
Executive
IT Project Management
Project
Difficult People
Project Management
People Management
Communication Training
Effective Communication
Assertiveness Training

Course programme

Identifying the Critical Skills for Effective Management
  • Defining the necessary skills for effective management
  • What are the main causes of management failure?
  • Understanding where you should be applying management skills in your role
  • Applying management skills to improve your overall performance
Developing Effective Communication Skills
  • Examining the barriers to effective communication
  • Active listening to improve your comprehension
  • Using body language to communicate
  • Saying what you mean
  • Using paraphrasing to reinforce your message and your understanding of messages
  • Speaking so others will listen and respect your opinion and knowledge
Developing the Essential Assertiveness Necessary for Today’s Business Climate
  • What is assertiveness and why is it crucial to success and growth in your role?
  • Applying assertiveness techniques that will help you achieve your objectives
  • Understanding the link between confidence and assertiveness and developing both
  • Assertive communication and behavior without becoming inflexible or aggressive
Effective Time Management in a Reactive Support Role
  • Overcoming the time management challenges of a role dependent on the priorities of others
  • Identifying and eliminating procrastination by understanding when and why you procrastinate
  • Allowing time for people interaction and meetings while ensuring everything else gets done
  • Working towards creating a more proactive environment to better juggle your routine and reactive duties
  • Techniques for coping with a large and growing workload
  • Ensuring your efforts are directed towards the most critical areas of your job
  • Applying techniques which will help you prioritize effectively and focus on activities that add most value to the organization
Switching gears between managing and doing The Fundamentals of Project Management
  • What should you consider a ‘project’ requiring project management?
  • How is project management different from key day-to-day management principles?
  • Applying proven project management techniques to better manage and complete non-routine duties
  • Setting project objectives
  • Building a project plan which focuses on the objectives
  • Setting a clearly defined and achievable schedule with deadlines and sufficient detail
Managing People for Increased Performance
  • What makes a good people manager?
  • Understanding the challenges of effective supervision and people management
  • Developing an effective people management style that works for you
  • Building flexibility into your people management skills to get the best from different types of people
  • Coaching and teaching skills that can save time and frustration on both sides
  • Effective, painless and fair delegation – assigning tasks to others
  • Giving and receiving feedback to continually monitor and improve your people management
  • Managing people when you are only responsible for the result, not the person
  • How to get and keep control
Dealing With Difficult People, Difficult Behaviors and Workplace Conflict
  • Avoiding clashes by dealing with situations immediately and effectively
  • Diffusing difficult situations before they become critical
  • Overcoming a natural fear of confrontation and conflict
  • Developing a win/win approach for dealing with difficult people
  • Objectively identifying the real issues in a conflict
  • Managing emotions and personality conflicts
  • Attacking the problem (not the person) with a workable solution
  • Committing yourself to reaching a resolution with compromise
Dealing Effectively With Stress
  • Examining the causes of stress and your vulnerability to decreased effectiveness
  • Reducing the negative effects of stress and accentuating the positive
  • Spotting the signs of stress in yourself and others
  • Tips for better stress management
Spotting Opportunities for Growth in Your Role
  • Knowing your time and skill limits
  • Dealing with failure and success and accepting responsibility either way
  • Removing the barriers: identifying the factors that hinder your progress and setting plans to eliminate or circumvent them
  • Becoming proactive in your role for continuous growth and challenge
  • Setting growth objectives for yourself and your role

Additional information

28 hours (usually 4 days including breaks)

Students that were interested in this course also looked at...
See all