Essential Telephone Techniques
Short course
Inhouse
Description
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Type
Short course
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Methodology
Inhouse
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Class hours
7h
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Duration
1 Day
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Start date
Different dates available
This workshop focuses on improving delegates’ confidence and influencing skills when dealing with people on the telephone. Participants have the opportunity to discuss difficulties they face, explore a range of ideas for handling different kinds of telephone situations, and practise the key skills needed to deal with others over the ‘phone.
Facilities
Location
Start date
Start date
About this course
At the end of this training programme participants will be able to:
Understand the principle skills needed to use the telephone effectively and correctly use their voice, language and a professional approach to influence others
Create the right impression of their organisation and themselves when handling different kinds of telephone situations
Build rapport confidently with customers they cannot see
Obtain the information they need efficiently and effectively
Use the time with the customer to maximise potential influencing opportunities
Handle difficult people and situations confidently and professionally
Anyone who spends a significant amount of their time dealing with either internal or external customers on the telephone.
None required.
On receiving your request for more details we will send you all course information and how to book a place/s
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Listening Skills
- IT
- Skills and Training
- Techniques
- Telephone techniques
- Telephone Communication
- Questioning skills
- Telephone
- Essential Telephone Techniques
- Communication Model
- Customer’s needs
- Types of customers
Teachers and trainers (1)
Sarah Goodfellow
Senior TRaining Consultant
Course programme
Essential Telephone Techniques