Essentials of Customer Service
Short course
In 3 More London Riverside
Description
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Type
Short course
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Location
3 more london riverside
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Duration
1 Day
Recognise and understand how a change in your behaviour can influence the customer. > Identify and understand how to manage the customer's expectations. > Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable for: > Client facing staff. > Client facing Managers / Team Leaders
Facilities
Location
Start date
Start date
Reviews
Course programme
Course Content
Introduction
Organisations that build the strongest relationships with their customers will be the most successful in the long term. New customers are expensive to recruit and can be very promiscuious. This course focuses on the skills required to deliver exceptional customer service. It will allow participants to share best practice and identify a range of techniques that will develop their ability to meet the customer needs and expectations. By delivering exceptional customer service, organisations will make profitable transactions and significantly increase customer referrals.
Key Topics
- Customer service chains
- The impact of customer service
- The customers choice
- The impact of behaviour
- Merrell & Reid
- Knowledge, skills & attitude
- Creating a positive image
- Improving your image
- The power of reputation
Related Courses
- continuous improvement
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dealing with difficult customers
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effective telephone technique
Additional information
Students per class: 12
Essentials of Customer Service