Excel in Customer Care & Safety

Short course

In Aberdeen

Price on request

Description

  • Type

    Short course

  • Location

    Aberdeen (Scotland)

This course covers the fundamentals of customer care, and health & safety.

Facilities

Location

Start date

Aberdeen (Aberdeen City)
See map
Suite 6, Westhill Shopping Centre, Old Skene Road, Westhill, AB32 6RL

Start date

On request

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Course programme

This course covers the fundamentals of customer care, and health & safety. All staff must be confident and knowledgeable in these areas of their jobs, to ensure that your customers have a positive experience.

Course content includes:

  • Legislation
  • Protecting those at risk
  • Systems and procedures
  • Safe working practice
  • Accident prevention
  • Attitude
  • Communication skills
  • Personal hygiene and appearance
  • Dealing with complaints

This course covers the underpinning knowledge requirements for 1G1 - Maintain a safe, hygienic and secure work environment, and 2G1 - Give customers a positive impression of yourself and your organisation.

Excel in Customer Care & Safety

Price on request