Excel in Customer Care & Safety
Short course
In Aberdeen
Description
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Type
Short course
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Location
Aberdeen (Scotland)
This course covers the fundamentals of customer care, and health & safety.
Facilities
Location
Start date
Start date
Reviews
Course programme
This course covers the fundamentals of customer care, and health & safety. All staff must be confident and knowledgeable in these areas of their jobs, to ensure that your customers have a positive experience.
Course content includes:
- Legislation
- Protecting those at risk
- Systems and procedures
- Safe working practice
- Accident prevention
- Attitude
- Communication skills
- Personal hygiene and appearance
- Dealing with complaints
This course covers the underpinning knowledge requirements for 1G1 - Maintain a safe, hygienic and secure work environment, and 2G1 - Give customers a positive impression of yourself and your organisation.
Excel in Customer Care & Safety