Exceptional Customer Service Training Course
Set your Organisation apart from the competition - Give Exceptional Customer Service!
The Exceptional Customer Service Training course will teach you how to 'Go the Extra Mile' for your Customers, handle issues Assertively and exceed the customers expectations
Who should attend
» Staff looking to give Exceptional Customer Service when Communicating
with Customers by Telephone and Face to Face.
Learning outcome
» Consistently provide Exceptional Customer Service
» Exceed customers expectations - 'Go the extra mile'
» Make an excellent first impression - Use body language and voice effectively
» Value every Customer - Learn the consequences of poor Customer Service
» Be a team player and work co-operatively towards shared objectives
» Build Rapport with your customers, gain their Respect and Trust.
» Learn Assertiveness skills & techniques
» Be friendly and show interest with people
» Use empathy and sympathy with people
» Give reassurance, support and advice to people where necessary
» Enhance your confidence when communicating with customers
» Get the most from every call, set objectives and manage your time effectively
» Techniques to Handle difficult situations
» Communicate with a variety of people
» Improve your listening & questioning skills
» Use positive words and language when speaking with customers
Role play's, Group Discussions and Group Activities are used to maximise participation from every person.
