EXECUTIVE OFFICE SKILLS - LEVEL 2 COURSE

Distance Learning Centre

NVQ

Distance

£ 250 VAT inc.

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Description

  • Type

    NVQ Level 2

  • Methodology

    Distance Learning

  • Class hours

    80h

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement.

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

This Course Will show you how to:

Introduce the benefits of good customer care
Explore ways of handling complaints and difficult customers
Demonstrate customer care in face to face and written forms of contact
Raise awareness of good practice in personnel administration
Explore the techniques of recruitment and interviewing
Demonstrate the need for staff record keeping
Explain data protection legislation
Develop project management techniques
Introduce team selection techniques
Develop an understanding of body language
Develop listening skills
Demonstrate letter writing skills
Practice good telephone communication skills
Explain the training cycle
Demonstrate training methods and techniques

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

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Reviews

This centre's achievements

2016
2015

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

  • Personnel
  • Staff
  • Executive
  • IT
  • Office IT
  • Quality
  • Project
  • Accredited
  • Ms Office
  • Quality Training
  • Skills and Training

Course programme

The Home Study Courses Include the Following 5 Units:-

Unit One – Customer Service

The following topics are covered: Face to face contact, Dealing with awkward customers, Where are you? Dealing with complaints, Complaints policy, Do’s and don’ts of complaint handling, Is the customer always right? Dangerous contact and Person to person contact.

Unit Two – Personnel Administration

The following topics are covered: The work cycle, Recruiting, Short listing, Checklist on interview, Contract of employment, Personnel files, Data protection, Job descriptions, Health and safety and Staff security.

Unit Three – Module Three – Project Management

The following topics are covered: Defining a project, Work structures, Choosing your team, Resourcing the information, Who does what and Gantt charts.

Unit Four – Communications

The following topics are covered: Body language, Appearances can be deceptive, Emphasis on words, Listening skills, Letter writing, Using the telephone and Getting the message.

Unit Five – Training Administration

The following topics are covered: The training cycle, Who benefits from training, Planning training, Training methods, Training environment, Equipment, Visual aids and Evaluation.

Additional information

Course Format Paper Based Materials Payment Plan Option Spread the cost over 4 monthly payments. Approximate Self Study Time 80 Hours (Self Study) Initial Payment of

See related categories

EXECUTIVE OFFICE SKILLS - LEVEL 2 COURSE

£ 250 VAT inc.

The best Other Administrative Skills courses

See all

See all