The Executive Secretary/PA Seminar

Designed for:Those individuals who have recently been promoted to the role of PA or who wish to progress to a more senior level in the future
Prerequisites: None
Objectives: Gain detailed understanding of the demands, motives and problems of the company executive. Expand and improve directly on your contribution to the management team and learn the art of pro-activity in the job
Benefits
·Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role
·A personalised workbook with exercises, individual notes and a concise personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace
·The opportunity to gain a widely recognised qualification, a Pitman Training Certificate
Course Content
·Identify the key areas for development in this job role, thus increasing the contribution made to the company: laying the foundations; assessing your contribution
·Managing your boss successfully: making relationships work; developing your network; communication and the importance of feedback
·Increasing your contribution to the management team through basic group dynamics and team work
·Developing personal management skills: setting objectives; prioritising tasks; understanding time management; delegating successfully; problem solving
·Organising effective systems: travel; informal and formal meetings; minute taking
·Effective communication: learning how to be assertive and stay in control; the telephone
·Dealing with difficult people
·Developing a personal action plan