Course objectives:
On completion of this programme you will be able to:
-Understand what facilitation is as a style of management, and understand when and when not to facilitate
-Demonstrate a facilitating style and recognise when and how to stand back from a business issue
-Apply facilitation skills to the work environment, irrespective of the technical issues being discussed
-Facilitate and mentor individuals by focusing on individual performances in the team and encourage the development of individual strengths
-Understand how facilitation, as a skill, links to mentoring and coaching and is core to effective delegation
Course content:
When to facilitate
-What facilitation is as a management style
-When is facilitation appropriate?
-Coaching versus facilitation as a method
-Skill versus will of individuals
Effective communication
-Differences between data, information and knowledge
-Testing for understanding (TFU) as opposed to questioning
-Building rapport with the group
-Questioning and listening skills
-The GROW model of coaching as a facilitating technique
Team dynamics
-Applying the Tuckman's model
-Objective setting for individuals and teams
-Dealing with awkward individualsFeedback
-Giving feedback to teams and individuals
-Receiving feedback from others
-Understanding functional and emotional needs
-A comprehensive model of feedback
Self development
-Utilising action planning opportunities
-Facilitating others
-Facilitation with clients and third parties
-Practice facilitation and learn from the experience
Review of Programme
Other Recommended Programmes
-Creating High Performance Teams
-The Manager as a Coach
-Mentoring in the Workplace
-Effective Communication
