Facilitation Skills

A course that will give you the skills and techniques required to get the most out of individuals in all challenging group situations, not just formal meetings. This is not about chairing meetings but about stimulating group dynamics in focus groups, team development workshops or committees Course Outline: The role of the facilitator Appreciate the difference between 'process' and 'content' The skills required Understand group dynamics Levels of intervention Determine the skills required Agree what is expected from the facilitator People and task issues The ability to stay neutral when necessary What does and doesnt work Develop mental resilience Be firm without causing upset Handle difficult situations The emotional cycle of change Catalytic skills Interventions that stimulate the process Establish ground rules Problem solving techniques The mastery ladder