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Homepage > Personal Development > Management Skills > Leadership

Facilitation Skills For Managers

in Hemsley Fraser (England)

Classes Course

Place:

London

Price:

£529 + VAT

Duration:

1 Day

Start:

14/11/2008 other dates
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Hemsley Fraser

Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes in London where
Suitability This course is suitable for managers and professionals from all sectors who facilitate groups or teams and are enthusiastic to develop their potential to achieve successful team/group outcomes.
Price £529 + VAT
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Course programme

Facilitation Skills For Managers
Defining the Characteristics of Effective Facilitation

  • Define facilitation - the purpose and process of facilitation

  • The benefits of facilitation to others and to the business

  • Establish the role of the facilitator

  • The skills and qualities of an effective facilitator
How to Structure a Facilitated Session

  • The stages of effective facilitation

  • Clarifying outcomes with the group

  • Assigning and understanding roles and responsibilities within the group

  • Tracking progress made by the group and individuals

  • Keeping control of time and action points
Communication Skills for Facilitators

  • Listen and question - to pick up clues and signs from the group

  • Facilitation skills to keep the group engaged

  • Motivate and sustain the group

  • Assertively control the group to keep focus on the outcomes

  • Recognise when decisions need to be taken
The Dynamics of the Group

  • Learn how to observe and understand group behaviour

  • Identify participants needs and expectations

  • Ensure engagement of all

  • Guide the group to solutions and decisions
Managing Conflict

  • Differentiate between constructive and destructive criticism

  • Adopt positive techniques for handling conflict

  • Techniques for dealing with difficult people and groups

Testimonial
Tom Williamson, Risk Analyst Royal Mail A well run course with very relevant and useful content which has already had a positive effect on my contribution to the team.
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Venues and dates



Where London, 13 Grosvenor Place
When Start: 14/11/2008 Finish: 14/11/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 11/04/2008 Finish: 11/04/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 12/06/2008 Finish: 12/06/2008 See calendar
 
Where London, 13 Grosvenor Place
When Start: 15/08/2008 Finish: 15/08/2008 See calendar
 
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Course provider details

Provider description
Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

We develop learning solutions which:

* Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
* Enable Norwich Union Life to deliver higher levels of customer satisfaction.
* Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
* Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
* Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.
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