Programme and Content:
Session 1 Managing Self - Time Management, Identifying Self Development Needs, Self Development, Manage Own Stress, Networking.
Session 2 Management Skills and Competency - Objectives, Problem Solving Skills, Briefing Skills, Interpersonal Skills / Trust, Influencing / Negotiating.
Session 3 Understanding Organisations - Organisational Context, Financial Environment, Managing Diversity, Organisational Culture, Ethics in Business.
Session 4 Managing Change - Continuous Improvement, Planning Change, Promoting Change, Implementing Change, Managing the Consequences of Change.
Session 5 Managing Activities - Understanding Customers, Planning Work, Health and Safety - Law and Practice, Understanding Quality, Delivery Quality.
Session 6 Managing Resources - Performance indicators, Working to a Budget, Understanding Costs, People as a Resource, Minimising Waste.
Session 7 Developing People - Building the Team, Delegation, Planning Development, Supporting Individuals, Assessing Performance
Session 8 Managing People - Motivation, Managing Performance, Leadership, Minimising Stress, Resolving Conflict
Session 9 Communication - Communication Process, Communications Media, Non-Verbal Communication, Giving and Receiving Feedback, Meetings, Using Information for Decisions, Presenting Information.
Session 10 Presentation of final project.
