Front Office Apprenticeship Level 2

Front Office Apprenticeship Level 2.

About the Course
Study Mode
Apprenticeship

Introduction This NVQ is for you if you work in front office, e.g. as a receptionist.

Course Units NVQ Level 2 Front Office Course Content:
Candidates must complete all units from Group A, two units from Group B and two units from Group C.

A - Mandatory
· Maintain a safe, hygienic and secure working environment
· Contribute to effective teamwork
· Deal with communications as part of the reception function
· Give Customers a Positive Impression of Yourself and Your Organisation

B - Optional - Group A
· Maintain and deal with payments
· Deal with the arrival of customer and deal with bookings
· Prepare customers accounts and deal with departures

C - Optional - Group B
· Enter, retrieve and print data in a database
· Identify and provide tourism related information and advice
· Exchange foreign cash and travellers' cheques
· Prepare and print documents using a computer
· Record, store and supply information using a paper-based filing system
· Handle mail and book external services
· Resolve Customer Service Problems

Technical Certificate:
Award in Hospitality & Catering Principles

Key Skills:
Application of Number Level 1
Communications Level 1

ERR - Employer Responsibility & Rights

Duration 12 - 18 months

Tuition Fees(Cost) Cost : Free

Other Information Start Dates : Throughout the year