Front Office

Course Content

Award:
NVQ Level 2

What's it all about?:
Front office skills are vital. If you do them well, you enhance the perceived value of the hospitality and tourism services you are offering, and win over customers too. Our course reflects the importance of different features of the receptionist's work. You will learn about the role of social and management skills that won't just concentrate on procedural aspects. You will be taught about both manual and computerised front office systems and will practice using realistic exercises.

Progression:
Successful students may progress to the NVQ Level 3 Hospitality Supervision at the College.

Entry Requirements:
In our experience in order to be successful on this level of course you will need one of the following:

· four GCSEs at grades D-G (including English and maths)

· a BTEC foundation diploma in a related subject

· an NVQ level 1/technical certificate in a related subject

· successful completion of the Gateway/Newstart programme

· successful completion of the E2E/Prince's Trust programme

· equivalent qualifications or relevant work experience.

In addition, you must be employed in a position that enables them to demonstrate competence in reception skills.

Duration: One year

Business Benefits:
This nationally recognised qualification equips candidates with the skills, knowledge and increased confidence in delivering excellent customer service.

Course Overview
What does the course involve?:

Units include:
• health and safety
• customer service
• team working
• handling payments.

Optional units are chosen to fit your job role.

Off-the-job training can be used to reinforce understanding where there is an identified skills gap.

When can I study?:
In the workplace

Are there any exams?:
Assessment is carried out in the workplace.
Course Facts

• Apply Now

Start Date:
1 January 2010

End Date:
30 June 2010

Course Type:

Part-time

Location:
Kings Road Centre

Instalments:

Material Fees:


Level:
Intermediate

Course Code:
FTR2B

Certain "part-time" courses may become "full-time" courses if additional courses are taken.

If you are aged 16-18, due to Government funding, tuition fees are not applicable for your course (Please note: this does not apply to foundation degrees).

Please note that fees quoted apply to courses starting in the academic year 2009/10 (August 2009 - July 2010). There may be a slight increase in fees for courses starting 2010/11.

• Apply Now

Start Date:
1 February 2010

End Date:
31 July 2010

Course Type:

Part-time

Location:
Kings Road Centre

Instalments:

Material Fees:


Level:
Intermediate

Course Code:
FTR2B

Certain "part-time" courses may become "full-time" courses if additional courses are taken.

If you are aged 16-18, due to Government funding, tuition fees are not applicable for your course (Please note: this does not apply to foundation degrees).

Please note that fees quoted apply to courses starting in the academic year 2009/10 (August 2009 - July 2010). There may be a slight increase in fees for courses starting 2010/11.

• Apply Now

Start Date:
1 March 2010

End Date:
31 August 2010

Course Type:

Part-time

Location:
Kings Road Centre

Instalments:

Material Fees:


Level:
Intermediate

Course Code:
FTR2B

Certain "part-time" courses may become "full-time" courses if additional courses are taken.

If you are aged 16-18, due to Government funding, tuition fees are not applicable for your course (Please note: this does not apply to foundation degrees).

Please note that fees quoted apply to courses starting in the academic year 2009/10 (August 2009 - July 2010). There may be a slight increase in fees for courses starting 2010/11.

• Apply Now

Start Date:
1 April 2010

End Date:
30 September 2010

Course Type:

Part-time

Location:
Kings Road Centre

Instalments:

Material Fees:


Level:
Intermediate

Course Code:
FTR2B

Certain "part-time" courses may become "full-time" courses if additional courses are taken.

If you are aged 16-18, due to Government funding, tuition fees are not applicable for your course (Please note: this does not apply to foundation degrees).

Please note that fees quoted apply to courses starting in the academic year 2009/10 (August 2009 - July 2010). There may be a slight increase in fees for courses starting 2010/11.

• Apply Now

Start Date:
1 May 2010

End Date:
31 October 2010

Course Type:

Part-time

Location:
Kings Road Centre

Instalments:

Material Fees:


Level:
Intermediate

Course Code:
FTR2B

Certain "part-time" courses may become "full-time" courses if additional courses are taken.

If you are aged 16-18, due to Government funding, tuition fees are not applicable for your course (Please note: this does not apply to foundation degrees).

Please note that fees quoted apply to courses starting in the academic year 2009/10 (August 2009 - July 2010). There may be a slight increase in fees for courses starting 2010/11.

• Apply Now

Start Date:
1 June 2010

End Date:
30 November 2010

Course Type:

Part-time

Location:
Kings Road Centre

Instalments:

Material Fees:


Level:
Intermediate

Course Code:
FTR2B

Certain "part-time" courses may become "full-time" courses if additional courses are taken.

If you are aged 16-18, due to Government funding, tuition fees are not applicable for your course (Please note: this does not apply to foundation degrees).

Please note that fees quoted apply to courses starting in the academic year 2009/10 (August 2009 - July 2010). There may be a slight increase in fees for courses starting 2010/11.

• Apply Now

Start Date:
1 July 2010

End Date:
31 December 2010

Course Type:

Part-time

Location:
Kings Road Centre

Instalments:

Material Fees:


Level:
Intermediate

Course Code:
FTR2B

Certain "part-time" courses may become "full-time" courses if additional courses are taken.

If you are aged 16-18, due to Government funding, tuition fees are not applicable for your course (Please note: this does not apply to foundation degrees).

Please note that fees quoted apply to courses starting in the academic year 2009/10 (August 2009 - July 2010). There may be a slight increase in fees for courses starting 2010/11.