Front Office NVQ Level 2

Front Office NVQ Level 2.

About the Course
Study Mode
NVQ

Introduction Who Should Participate:
For those working in receptions in hotels and conference centres.
This course delivers Front Office service skills.
Training topics include:
Communication as part of the reception function, maintaining a safe working environment and contributing to effective team working.
This course is aimed at Hotel and Restaurant Reception staff who are predominantly customer facing
Skills & Knowledge gained.
Employees will be confident in handling all customer interactions, and be able to offer an efficient service, whilst maintaining effective data records. With an understanding of problem solving, a high level of customer satisfaction will be offered.

Course Units Eight units must be completed for the full NVQ. Each candidate must complete all the mandatory units, plus four optional units

Mandatory units - All must be completed.
· Maintain a safe, hygienic and secure working environment
· Contribute to effective teamwork
· Deal with communications as part of the reception function
· Give customers a positive impression of yourself and your organisation

Plus two of the following Optional units A
· Deal with the arrival of customers
· Deal with bookings
· Prepare customer accounts and deal with departures
· Maintain and deal with payments

Plus two of the following Optional units B
· Exchange foreign cash and travellers cheques
· Prepare and print documents using a computer
· Record, store and supply information using a paper-based filing system
· Handle mail and book external services
· Resolve customer service problems
· Enter, retrieve and print data in a database
· Identify and provide tourism related information and advice

Duration 9 months to 1 year

Tuition Fees(Cost) Costs dependent on funding options.

Progression Route Customer Service, Team Leading, Hospitality Supervision Level 3 and Management Level 3.

Other Information Start dates throughout the year.