Fundamentals of KPIs for Ports & Terminals

Course review:

With a tailored port and terminal KPI perspective, whether your interest is from a general port management perspective, or focused on container, dry or liquid bulk, RoRo or passenger terminals, this course gives a comprehensive grounding in theories of performance improvement, placed in the context of business strategy. It then shows how to select and develop the right KPI to measure the processes which ultimately have the biggest impact on efficiency. The course includes typical examples of what can be measured in port and terminal operations, giving you the tools to select only those KPI which will give you the most meaningful information. You will also learn how to introduce these KPI across the organisation using the Balanced Scorecard and Strategy Map methodologies.

Six detailed modules give you the knowledge you need to select the best Key Performance Indicators for your business:

- KPI and Performance Management
- Using a Balanced Scorecard to Organise KPI
- Using Strategy Maps to Link KPI
- Developing KPI
- KPI for Ports and Terminals
- Implementing KPI Using the Balanced Scorecard and Strategy Map Approach

Whatever your background or motivation, distance learning is the best way to gain knowledge while you work. There’s no need to take time away from your job to travel to seminars or attend lectures. Your studies are supported by a dedicated tutor via an online forum, where you can ask questions, discuss issues and interact with your fellow students from around the world.