Galileo Expert

Airline Reservations – Part I

Lesson 1 - Introduction, signing in and out, work areas

Lesson 2 - Encode and Decode

Lesson 3 - Introduction to the PNR

Lesson 4 - PNR redisplay, subfield display

Lesson 5 - Timetable, flight details

Lesson 6 - Flight availability, return availability, schedules, shortcut flight info

Lesson 7 - Booking Seats from Availability

Lesson 8 - Name Elements, Contact Elements

Lesson 9 - Ticketing Element, Received-From Element

Lesson 10 - Build and end a complete PNR

Lesson 11 - Canceling and changing mandatory PNR elements

Lesson 12 - Mailing and billing elements

Lesson 13 - General remark and OSI elements

Lesson 14 - SSR and frequent flyer elements

Lesson 15 - Canceling and changing optional PNR elements

Lesson 16 - Advance seating requests

Lesson 17 - Seat maps

Lesson 18 - Request specific seats, specific seat wish, modify seating

Lesson 19 - Calculator and currency functions, minimum connect times

Lesson 20 - Help system

Lesson 21 – AIS

+21 drills + 4 exercises + 6 quizzes + 1 final exam

Airline Reservations – Part II

Lesson 1 - Advanced availability entries

Lesson 2 - Access types

Lesson 3 - Direct sell, waitlist, open/ARNK/passive segments

Lesson 4 - PNR claim, rearrange segments

Lesson 5 - Split PNR

Lesson 6 - Working with non-homogeneous PNRs

Lesson 7 - Working with customer profiles

Lesson 8 - Queue count, queue placement, option element

Lesson 9 - Queue access/exit, remove/delay queued PNRs

Lesson 10 - Segment status, schedule change, waitlist assurance

+ 10 drills + 3 exercises + 3 quizzes + 1 final exam

Automated Fares and Ticketing

Lesson 1 - Basic fare displays, carrier specific fares

Lesson 2 - Fare displays for specific dates

Lesson 3 - Additional fare display options

Lesson 4 - Fare display follow up entries

Lesson 5 - Fare notes

Lesson 6 - Itinerary pricing

Lesson 7 - Stored itinerary pricing

Lesson 8 - Best buy pricing

Lesson 9 - Pricing options

Lesson 10 - PNR fare elements

Lesson 11 - Ticketing

Lesson 12 - Issuing EMDs<

+ 12 drills + 3 quizzes + 1 exam final

Car Reservations

Lesson 1 - Car location lists

Lesson 2 - Display and book from multi-company car availability

Lesson 3 - Display and book from single company car availability

Lesson 4 - Direct car availability entries

Lesson 5 - Car availability options

Lesson 6 - Car sell options and direct car sell

Lesson 7 - Car segment modify entries

Lesson 8 - Car rate features, car terms, car policy

+ 8 drills + 2 exercises + 3 quizzes + 1 final exam

Hotel Reservations

Lesson 1 - Hotel location lists

Lesson 2 - Display multi-property hotel availability

Lesson 3 - Display and book from single property hotel availability

Lesson 4 - Direct hotel availability entries

Lesson 5 - Hotel display options

Lesson 6 - Hotel points of reference

Lesson 7 - Hotel features entries

Lesson 8 - Hotel sell options and chain-specific help pages

Lesson 9 - Book a hotel directly and from a location list

Lesson 10 - Change, add to, delete from, and cancel hotel segments

+ 10 drills + 3 quizzes + 1 final exam

Tour source

Lesson 1 - The TourSource system

Lesson 2 - Book tours in TourSource

Lesson 3 - Modify a tour booking, complete TourSource entries

+ 1 quiz + 1 final exam

Timatic

Lesson 1 - Timatic Basics

Lesson 2 - Timatic full-text, guided/expert modes

Lesson 3 - Miscellaneous Timatic entries

Lesson 4 – Timaticweb

+3 drills + 1 quiz + 1 final exam