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Government Funded Call Centre courses
- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a contact or call centres who wish to gain a nationally recognised qualification and study through distance/work based learning... Learn about: Customer Care, Call Centre, Customer Service Skills...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Best Practice, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Verbal Communication, Sales by Phone, Communication Training...
- Course
- Online
- Different dates available
... to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services... Learn about: Customer Service, Speaking Like a Star, Goal Setting...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited... Learn about: Sales Process, Call Handling, Sales Training...
- Course
- Online
- Different dates available
...Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don’t know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Almost everyone... Learn about: Case Study, Difficult Customers, Defining Buying Motives...
- Course
- Online
- Beginner
- Different dates available
...A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance... Learn about: Wrapping Up, Goal Setting, Customer Service...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Communication Skills, Call Handling, Communication Journalism...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Communication Skills, Call Handling, Communication Journalism...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
...After completion you will find yourself with increased knowledge related to the course which can help you build your career, land the job you desired... Learn about: Voice Modulation, Calm Under Pressure, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Improve Communication, Customer Care, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen... Learn about: Customer Service Skills, Call Centre, Sales Training...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Best Practice, Correct Vocabulary, Handling Complaints...
- Course
- Online
- Different dates available
... practical skills and confidence to lift your sales numbers or even improve the value of a sales team once you move into a management position, all of this contributing to the growth and success of your workplace. By the end of Certificate In Call Centre Training Online Course, you will be able to: Define... Learn about: IT Management, Call Centre, Confidence Training...
- Course
- Online
- January
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Listening Skills, Customer Retention Strategy, Customer Care...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Call Centre, Call Centre Manager, Team Leader...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The programs design inculcates the right attitude.It develops the appropriate skills and imparts comprehensive and rigorous knowledge for the students to develop into effective managers and change agents in their respective organizations. Suitable for: Working professional desirous to join the... Learn about: Part Time, Business and Administration, Call Centre...
- Course
- Online
- Different dates available
...to ensure you can access all of the features. Learning Outcomes The nuances of body language and verbal skills Aspects of verbal communication such as... Learn about: Customer Service, Call Centre, Sales Training...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Telephone user support, Customer Care, Telephone management...
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Telephone user support, Customer Care, Telephone management...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
← | → see all
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The trainer was very well represented and knowledgable.
← | → see all
- Course
- Online
- Intermediate
- Different dates available
...Nowadays, jobs in call centres is a very appealing and wanted job. Young generations are looking for call centre jobs because it requires minimal start experience, offers high salary and rewards and gives incentives to develop your communication skills. A quality course on call centre training... Learn about: Communication Training, Sales by Phone, Telephone Communication...
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