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Government Funded Communication Skills courses
- Course
- Aberdeen
...to define exactly what assertive behaviour is all about and displays the benefits in developing a more assertive persona from within along with tools...
- BTEC
- Blended
- Different dates available
- 12 Months
...them in their current job or in a promotion - Wish to change their career path - Want recognition of their skills and experience This qualification gives... Learn about: Customer Service Skills, Customer Care...
- Course
- (Coventry)
...Assertiveness Training How To Be More Assertive In The WorkPlace, Asking For What You Want When You Want It And How To Stand Up For Yourself Course...
- NVQ
- Inhouse
...and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal for those who are seeking...
- Short course
- Exeter
- 1 Day
...The importance of body language. Recognise that good communication and confidence can develop their lives. Self-analysis will provide practical sessions...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...These qualifications comprise QCF credit-rated units developed by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector... Learn about: Effective Communication, Verbal Communication, Customer Service...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- NVQ
- (On Site)
- 6 Months
...3. Do your job in a customer friendly way. 4. Provide customer service within the rules. 5. Recognise and deal with customer queries, requests and problems...
...3. Do your job in a customer friendly way. 4. Provide customer service within the rules. 5. Recognise and deal with customer queries, requests and problems...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- Short course
- Inhouse
- Beginner
- 1 Day
...Suitable for: Anyone who has to stand up in front of an audience and get them to listen, including sales people, managers, marketing staff, consultants...
- BTEC
- Inhouse
- Beginner
- Different dates available
...specific training in Customer Service skills, whether dealing with customers face to face, over the phone or to other internal colleagues, can help... Learn about: Planning and Business...
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Very great course overall.
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- NVQ
- Online
...Occupational Standards in Customer Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer Services (ICS) in collaboration with employers...
...Occupational Standards in Customer Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer Services (ICS) in collaboration with employers...
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Very great course overall.
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- Short course
- Dunfermline
- 1 Day
...all levels of staff within an organisation. This course is ideal for all levels of staff within an organisation. Assertiveness Assertiveness is clear...
- BTEC
- Blended
- Different dates available
- 12 Months
...them in their current job or in a promotion - Wish to change their career path - Want recognition of their skills and experience This qualification gives... Learn about: Customer Service Skills, Customer Care...
- Short course
- Stratford-upon-avon
- 1 Day
...Suitable for: Anyone who needs to assert themselves more, or is suffering from doing too much of other people's work. Anyone who needs to assert themselves...
- Short course
- London
- 1 Day
...Deal more effectively with conflict and sensitive issues. Give and receive feedback more effectively. Assertiveness and Confidence Introduction This business...
- Short course
- Glasgow
- Beginner
- 1 Day
...out because you fear the reactions of others? Or perhaps you dread those meetings when you have to share your ideas? Maybe you’ve had an interview and...
- Short course
- Sheffield
- 1 Day
...Everyone can benefit from attending this one-day workshop. Anyone who feels unable to assert themselves or for people who may come across as aggressive...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...This qualification reflects the qualification structure for the Level 2 NVQ in Customer Service published by the ICS. It uses the associated National Occupational...
...This qualification reflects the qualification structure for the Level 2 NVQ in Customer Service published by the ICS. It uses the associated National Occupational...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
← | → see all
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
← | → see all
- Short course
- Leicester
- 1 Day
...message The effects of other peoples demands on you Stress in the workplace and how to identify improvements Conflict resolution and diffusing potential...
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...potential customers 7). Buy into the best methods of working from employees and maybe a starting point for a learning journey Programme: This Level 2... Learn about: Customer Service Skills, Customer Service...
- NVQ
- Online
...impression of yourself and your organisation Going the extra mile in Customer Services Delivering reliable Customer Services Recognising and dealing with Customer queries...