Guest Services Computer Skills

Guest Services Computer Skills - Overview

Student Profile

This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.

Objectives

To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.

Accreditation

The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.

Study Method

The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.

Assessment

Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Course Duration

Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.

Pack/Course Contents

1. Studyguide
2. Comprehensive study notes for each element of the course
3. Self-assessment activities
4. Assignments
5. Tutor support
6. Assignment marking & feedback
7. Accreditation

Price

The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.

Payment

Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.

COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES GUEST SERVICES COMPUTER SKILLS

The course is made up of five elements:

Element One: Operate a Computer
Each person should be able to operate the computer at a basic level and help him/herself when needed to solve tasks and problems.

Element Two:
Maintain Data in a Computer System
The student will learn the skills to be able to capture and maintain data in a computer system.

Element Three: Microsoft Word
This element provides a comprehensive understanding of the functions and operation of Microsoft Word software

Element Four: Microsoft Excel
This element provides a comprehensive understanding of the functions and operation of Microsoft Excel software

Element Five: Microsoft Access
This element provides a comprehensive understanding of the functions and operation of Microsoft Access software.

ASSESSMENT

Students must complete five tutor marked assignments to be eligible for the award.