Handling Customer Complaints

At work, no matter what type of job you have, you can count on one thing—at some point you’ll have to deal with an upset customer. Whether you provide a product or service or whether your customers are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle the situation in a way that leaves our customers thinking great things about you and the company. In some cases, you can even make it a great experience. When difficult situations are handled well, upset customers can go from being upset or angry to passionate and loyal company supporters.

While there are a number of ways to deal with an upset customer, there are a few things that make a real difference in putting the person at ease and working through the situation. This course teaches you a process to use when a situation arises in which your customer has a complaint, is upset, or is angry about a particular issue.

By completing this course, you will:

Know how to positively handle queries or complaints from your customers