Handling Difficult People
Short course
In Manchester
Description
-
Type
Short course
-
Location
Manchester
Learn a better awareness of how to handle difficult and awkward people within a working environment. Suitable for: Trainee solicitors. Solicitors. In-house lawyers. HR Managers. Members of ILEX
Facilities
Location
Start date
Start date
Reviews
Teachers and trainers (1)
Jacky Lewis
Trainer
Course programme
Course Content
Why you should attend this seminar
In any job, we are at certain times all faced with difficult situations and/or people whom we perceive are being awkward, whether they are colleagues, other lawyers, suppliers or clients. This course will help you develop the skills necessary to deal with these circumstances effectively and achieve outcomes that you did not think were possible.
Programme includes
- Understanding how and why some people are difficult
- Listening and communication skills to use with difficult people
- Being well prepared when dealing with difficulty
- Increasing your effectiveness; remaining professional with difficult people
- Improving your level of self assurance in the face of difficulty
- Top tips for resolving conflict effectively
3 CPD hours
Additional information
Handling Difficult People