Handling Difficult People

Short course

In Manchester

£ 145 + VAT

Description

  • Type

    Short course

  • Location

    Manchester

Learn a better awareness of how to handle difficult and awkward people within a working environment. Suitable for: Trainee solicitors. Solicitors. In-house lawyers. HR Managers. Members of ILEX

Facilities

Location

Start date

Manchester (Lancashire)
See map

Start date

On request

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Reviews

Teachers and trainers (1)

Jacky Lewis

Jacky Lewis

Trainer

Course programme

Course Content

Why you should attend this seminar
In any job, we are at certain times all faced with difficult situations and/or people whom we perceive are being awkward, whether they are colleagues, other lawyers, suppliers or clients. This course will help you develop the skills necessary to deal with these circumstances effectively and achieve outcomes that you did not think were possible.

Programme includes

  • Understanding how and why some people are difficult
  • Listening and communication skills to use with difficult people
  • Being well prepared when dealing with difficulty
  • Increasing your effectiveness; remaining professional with difficult people
  • Improving your level of self assurance in the face of difficulty
  • Top tips for resolving conflict effectively

3 CPD hours

Additional information

Payment options: Course fee includes refreshments and materials.

Handling Difficult People

£ 145 + VAT