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Happy Employees Give Better Service

Ed-next

Course

Online

£ 21 + VAT

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Description

  • Type

    Course

  • Methodology

    Online

Well trained, empowered, satisfied employees are much more likely to deliver exceptional customer service. An old adage says that the “customer comes first.”  But some companies are finding that placing their employee’s needs first actually leads to much better customer service. This is because a loyal, empowered, well trained, happy employee is much more likely to treat customers well when compared to unhappy employees. The key to exceptional customer service just might be high employee morale and satisfaction. This course discusses how keeping employees happy in turn makes customers happy. 

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Reviews

Subjects

  • Managing Diversity
  • Career Development
  • Appraisal
  • Staff Motivation
  • Recruitment
  • Self-esteem
  • Self assessment
  • Customer Service
  • Employee Management
  • Employee Motivation
  • Talent Management
  • Performance Appraisal
  • Communication Training
  • Interpersonal Communication

Course programme

By the end of this course the learner will be able to:



    • State how good employees lead to loyal customers

    • Recall how to train employees to give exceptional service

    • Define how employees are the key to exceptional service

    • State how to share a vision

    • Recognize some benefits of having satisfied workers




ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.

Additional information

All materials are included in this course.

See related categories

Happy Employees Give Better Service

£ 21 + VAT

The best Customer Management courses

See all

See all